Jazmin Fernandez
Bronx,NY
Summary
Determined service worker with success boosting productivity, focused on smoothly overseeing client, personnel and operational facets.
Overview
10
10
years of professional experience
Work History
Weekend General Manager
Pooches LIC
Long Island City, NY
01.2022 - Current
- Communicate professionally with pet owners via phone, email and text.
- Organize picking up and dropping off animals at client locations.
- Monitor workers to enforce safety regulations.
- Handle administrative work such as answering telephones and scheduling appointments for visits.
Hospitality Agent
Sonder
New York, NY
03.2021 - 09.2021
- Used task based software Asana to manage, delegate, and execute daily hotel guest requests, including linen/consumable delivery and long term building based projects.
- Performed quality audits on units after cleanings to ensure cleanliness standards were met, and to replace missing apartment items.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front Desk Agent
The Assemblage
New York, NY
07.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance with check in, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Managed hotel capacity to ensure long term guests and large groups were properly accommodated.
General Office Administrator
Momentum Education
New York, NY
08.2017 - 03.2019
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Introduced, launched, and managed company's first SMS communications service.
- Developed and managed company's first call blast communication service.
Education
Associate of Arts - Film And Video Production
Borough of Manhattan Community College of The City University of New York
New York, NY06.2009
Skills
- Administrative Management
- Department Oversight
- Customer Service Management
- Needs Assessment
- Originality and Creativity
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Weekend General Manager
Pooches LIC
01.2022 - Current
Hospitality Agent
Sonder
03.2021 - 09.2021
Front Desk Agent
The Assemblage
07.2019 - 03.2020
General Office Administrator
Momentum Education
08.2017 - 03.2019
Associate of Arts - Film And Video Production
Borough of Manhattan Community College of The City University of New York
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