Jazmin Figueroa

• Managed customer journey by creating and maintaining wholesale accounts across multiple terminals (PBF, Vernon, Caljet, Phoenix, Stockton, NuStar, and PBF Martinez) to enhance customer experience and service retention.

• Set up new accounts end-to-end, including DTNTabs setup, Kinder Morgan TopHat onboarding, and internal processes, ensuring seamless operations for business customers.

• Collaborated cross-functionally between terminals, marketing, accounting, and customers to resolve invoicing issues, mis-pulls, and discrepancies in BOLs, promoting operational efficiency.

• Facilitated weekend operations by coordinating pipeline forecasts, inventory status, and customer service continuity, addressing loading challenges.

• Partnered with marketing, trading, and scheduling teams on daily reconciliation, ensuring alignment with strategic goals and operational demands.

• Played a critical role in the oil contract renewal process, updating products and locations, and implementing auto-match rules to optimize account management.

• Served as a backup to the marketer on GPO approvals/denials, leveraging insights from marketing and trading forecasts.

• Updated forecasts and terminal reports to ensure inventory levels met customer demand, driving business performance.

• Maintained and uploaded pricing data into RightAngle (SRA) systems, working closely with ETRM to ensure accurate pricing distribution.

• Coordinated with insurance partners to update liability and carrier insurance records in the Torrance terminal management system, ensuring compliance.

• Served as the primary contact for trucking coordination, including biodiesel and transmix product logistics.

• Supported schedulers in tracking Renewable Volume Obligations (RVO) for biodiesel operations at terminals including Kinder Morgan, Chico, Fresno, San Jose, Colton, and Mission Valley.

• Collaborated with Marketing, Trading, Scheduling, and external partners to resolve logistical issues, supporting B2B services delivery for SMB and Enterprise customers.

• Managed customer journey tracking by maintaining product allocation plans aligned with forecasts, contract terms, and market demand, ensuring smooth operations.

• Conducted daily inventory reconciliation across multiple terminals to ensure operational accuracy and maintain service continuity.

• Assisted with month-end financial reporting by analyzing sales and inventory data for discrepancies, improving data quality and reporting precision.

• Partnered with internal and external stakeholders to track product movement and proactively address delivery issues, enhancing customer retention and satisfaction.

• Monitored and ensured pricing accuracy across systems to maintain consistency for customers, enabling competitive insights and timely updates.

• Supported new product launches by aligning forecasts with operational capabilities and inventory levels, driving incremental growth strategies.

• Identified and resolved billing discrepancies with Accounting to ensure accurate invoicing, contributing to profitability analysis and seamless cross-functional collaboration.

• Worked closely with Finance and internal teams to provide data-driven insights, improving forecasting processes and contributing to revenue models and performance analysis.

• Projecting weekly sales for meals and other consumable products
• Working with store lead (keyholder) to push sales initiatives and contests
• Collaborating with District Manager, Director of Store Operations and Senior Vice President of Store Operations to ensure the store has appropriate levels of inventory in stock
• Fostering a culture of excellent customer service and hospitality
• Helping to sustain the KPIs that are needed to ensure profitability and sustainability of the store
• Contributed to Project Drop & Go-where my store underwent a series of tests for delivering and receiving product in a way that decreased drop-off time and helped to lower logistics labor expense
• Increasing amount of Loyalty/Rewards Program Sign-ups
• Working with Store Marketing Manager to ensure store is equipped with updated collateral installations for latest menu items, promotional offerings and in-store campaigns
• Helping marketing department increase business contacts through community outreach cold calls and catering contests
• Forging community relationships with surrounding businesses and institutions
• Communicating feedback to business partners about their technologies (i.e
• Software products, in-store hardware)
• Informing guests about Everytable subscription services, catering, smart fridges, Pay It Forward Program, Meal Relief Programs, Social Equity Franchise Program
• Completing reports for: inventory discrepancy forms, food feedback, marketing ideas/requests, safety incidents etc
• Collaborating with Local Store Marketing Manager to organize and execute on building a presence in the LB & LA communities
• Opening and closing the store(s) and maintaining and cleaning the facility and equipment
• Handling cash, managing daily and weekly deposits and reconciling cash on hand

• Worked with other leaders to optimize the club's processes to be more conducive to multifunctional teams, creativity and efficiency
• Developed interdepartmental communication solutions via Google Docs and Google Sheets to help facilitate collaborative efforts between different teams with diverse set of skills
• Standardized sound engineering training efforts to more efficiently train volunteers to record and edit podcasts through Avid Pro Tools
• Helped review and approve incoming podcast demonstrations
• Reviewed applications and conducted interviews with new members
• Facilitated communication and collaboration between GER and external parties including the Center for Student Involvement, Associated Students Incorporated, the Film, Television & Media Studies department and others
• Monitored club activities and programs to ensure they aligned with CSULA's policies
• Ensured appropriate contract policies
• Ensured podcasts were being recorded and streamed according to schedule
• With the help of other leaders and Center for Student Involvement helped to organize and staff 2018's Entertainment Reporting Symposium where our organization brought in industry professionals from National Geographic, Power 106, Access, ABC 7 Eyewitness News, KTLA 5 etc
• To inform our CSULA community about their experience in entertainment reporting
• Assisted in marketing tasks to increase awareness about our programs, recruitment efforts, contests and events
• Oversaw giveaway efforts to Air+Style-sports and music festival
• Collected weekly podcast descriptions from creators to log into RadioFX-an international mobile application that streams college radio
• Informed podcast creators and other membership regarding the analytics gained via RadioFX
• Helped create, conduct, and analyze surveys about CSULA student population's music preference
• Created content for GER's social media to promote our workshops, events, and programs

• Responsible for planning over 200 marketing plans to sample Red Bull products to various market segments in the greater Los Angeles area
• Segmentation was based on demographics, consumer interests, sales objectives, and upper management's goals
• Created daily reports accounting for consumer demographics, feedback, and quantity & type of products distributed during shift
• Supported sales efforts by informing a wide range of accounts about the benefits of obtaining the latest displays, products, and VIP account status
• Identified potential sales opportunities and acted as an intermediary between potential accounts and the district sales manager
• Thoroughly communicated information about Red Bull products during face-to-face interactions with consumers