Jazmin Filpo
Davie,FL
Summary
Motivated and highly organized bilingual (Spanish/English) student with a proven track record in customer service, problem-solving, and team collaboration. Experienced in fast-paced environments such as bakery operations, office administration, and library event coordination. Skilled in managing tasks efficiently, building strong customer relationships, and handling high-stress situations with composure. Certified in CPR & AED and proficient in Microsoft Office, with a strong attention to detail and the ability to adapt quickly to new challenges. Passionate about providing exceptional service and contributing to a positive, productive work environment.
Overview
6
6
years of professional experience
Work History
Bakery Clerk
Publix
04.2022 - Current
- Efficiently managed time during peak hours, ensuring that all tasks were completed on schedule without compromising product quality or customer service.
- Prepared high-quality baked goods daily, maintaining consistency and exceeding product standards.
- Ensured cleanliness and organization of the work area in compliance with food safety and health regulations.
- Rotated products and checked expiration dates to maintain freshness and prevent waste.
- Actively engaged with customers, listening to their needs and recommending optimal products to enhance their experience.
- Consistently praised by customers for being friendly, attentive, and approachable, creating a welcoming and positive atmosphere.
- Assisted with inventory management by tracking stock levels and replenishing supplies in a timely manner.
- Trained new employees on baking techniques, equipment, and customer service best practices.
- Collaborated with bakery team to improve processes, streamline production, and increase efficiency.
- Monitored and restocked display inventory, ensuring a visually appealing setup and maximum sales potential.
- Built and maintained strong relationships with regular customers, fostering loyalty and repeat business.
- Conducted quality checks and ensured all bakery products were accurately labeled and priced.
- Contributed to a welcoming atmosphere by maintaining an organized and clean bakery section.
- Resolved customer concerns promptly and professionally, ensuring customer satisfaction and maintaining the bakery's reputation for quality service.
- Efficiently managed time during peak hours, ensuring that all tasks were completed on schedule without compromising product quality or customer service.
Internship Student
Homestead Cybrarium
07.2022 - 08.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Gathered, organized and input information into digital database.
- Helped organize and prepare materials for library events, workshops, and community programs, contributing to the library’s outreach efforts.
- Provided assistance during library events and activities, including planning the events, setting up displays, and assisting visitors.
- Supervised children during library events, ensuring their safety and engagement while promoting a positive and fun learning environment.
Office Assistant
Cutler Bay Middle School
08.2018 - 06.2019
- File and organize student records
- Assist in child pick up during daily routines
- Assist in assigning student enrollment for following school year
- Worked in a high stress environment
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
High School Diploma -
Nova Southeastern University
Davie, FL05-2027
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2023
Undergraduate (Freshman) (Dual Enrollment) -
Miami Dade College
Miami, FLSkills
- CPR AND AED CERTIFIED (AMERICAN HEART ASSOCIATION)
- Microsoft Office Certified
- Introduction to Robotics Certified
- Highly organized and detail oriented
- Skilled at analyzing situations, identifying issues, and proactively developing solutions to ensure efficiency and productivity
- Ability to handle high stress environment
- Customer service
- Customer satisfaction
- Telephone etiquette
- Customer inquiries
- Team collaboration
ADDRESS
398 NE37th Ave Homestead, FL,33033 USA
PHONE
305-972-3145
Jazmin.filpo07@gmail.com
Languages
English
Spanish
Timeline
Internship Student
Homestead Cybrarium
07.2022 - 08.2022
Bakery Clerk
Publix
04.2022 - Current
Office Assistant
Cutler Bay Middle School
08.2018 - 06.2019
High School Diploma -
Nova Southeastern University
High School Diploma -
Coral Reef Senior High School
Undergraduate (Freshman) (Dual Enrollment) -
Miami Dade College
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