Jazmin Florea
Matamoras,PA
Summary
Dynamic and results-oriented professional with a proven track record at Dunkin, enhancing brand visibility and driving sales through strategic marketing and effective networking. Skilled in customer relationship building and branding, I excel in creating memorable customer experiences and fostering strong connections. Achieved a significant increase in customer engagement by leveraging communication skills and product awareness.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
1906newhighs
Sussex, NJ
04.2024 - Current
- Provided exceptional customer service to enhance brand reputation.
- Increased sales by encouraging customers to purchase additional products and services.
- Organized and participated in community events to boost brand awareness.
- Presented public demonstrations at various venues.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Gave out product samples, coupons and pamphlets to encourage sales.
Dispensary Technician
Jersey Roots Dispensary
West Milford, NJ
07.2024 - 01.2025
- Interacted with clients, emphasizing various cannabis selections.
- Managed receipt of payments, providing prompt service.
- Executed supply management, organized display setups and upheld housekeeping standards.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Leveraged cannabis menu and reviewed applications to fulfill pick-up and delivery orders.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
Front Desk Receptionist
Hampton Inn By Hilton
Matamoras, Pennsylvania
02.2024 - 08.2024
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained a clean and organized reception area to uphold company image.
- Provided administrative support including photocopying, faxing, and filing.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Handled sensitive information in a confidential manner.
Dispensary Technician
Ascend Wellness
Rochelle Park, NJ
10.2023 - 01.2024
- Greeted customers and promoted various cannabis products.
- Stocked shelves with new product arrivals.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Line Cook
Waterwheel Cafe
Milford, Pennsylvania
04.2023 - 08.2023
- Garnished and arranged dishes into creative presentations.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Adhered to portion controls and presentation specifications.
- Inspected equipment for cleanliness prior to use every shift.
- Stocked and restocked kitchen supplies as needed.
- Performed workstation prep prior to shift start.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
Barista
Finding Home Farms
Middletown, NY
03.2022 - 04.2023
- Adhered to health department regulations concerning sanitation standards.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained calm demeanor during high-volume periods and special events.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Prepared and served hot or cold beverages.
- Operated cash registers to process customer payments.
- Supported highest standards of conduct and service to support company reputation.
General Manager
Dunkin
Milford, Pennsylvania
08.2020 - 03.2022
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delegated work to staff, setting priorities and goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and empowered employees to achieve key performance indicators.
Education
High School Diploma -
Delaware Valley High School
Milford PA06-2019
Skills
- Marketing
- Product awareness
- Sales
- Branding
- Communication skills
- Customer relationship building
- Customer service
- Effective networking
- Relationship builder
References
References available upon request.
Timeline
Dispensary Technician
Jersey Roots Dispensary
07.2024 - 01.2025
Brand Ambassador
1906newhighs
04.2024 - Current
Front Desk Receptionist
Hampton Inn By Hilton
02.2024 - 08.2024
Dispensary Technician
Ascend Wellness
10.2023 - 01.2024
Line Cook
Waterwheel Cafe
04.2023 - 08.2023
Barista
Finding Home Farms
03.2022 - 04.2023
General Manager
Dunkin
08.2020 - 03.2022
High School Diploma -
Delaware Valley High School
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