Jazmin Sierra
Tempe,AZ
Summary
Proven leader and effective communicator, adept at enhancing customer satisfaction and mentoring teams for optimal performance. At Raising Cane's Restaurants, I spearheaded training, significantly improving service quality. Skilled in time-management and public speaking, I excel in high-pressure environments, ensuring seamless operations and exceptional guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Expeditor
Hash Kitchen
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Crew Member/Trainer
Raising Cane's Restaurants
01.2022 - 09.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Education
Bachelor of Arts - Business
Arizona State University
Tempe, AZ05-2028
Skills
- Communication
- Time-Management
- Leadership
- Public Speaking
- Detail-oriented
Certification
- Retail Associates
- ServSafe Food Handler's Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Host/Expeditor
Hash Kitchen
06.2024 - Current
Crew Member/Trainer
Raising Cane's Restaurants
01.2022 - 09.2024
Bachelor of Arts - Business
Arizona State University
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