Jazmin Garnica
Houston,TX
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
17
17
years of professional experience
Work History
Senior Patient Service Representative
Medix Staffing - Houston Methodist Hospital
2023.05 - Current
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Investigated insurance claims denials and appeals.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Provide assistance in clinic environment by rooming patients, taking vitals, and ordering studies and prescriptions per physician guidance.
- Answer all in-basket messages from patients
- Answering incoming calls to office
- Scheduling studies for patients and assist with coordinating surgical requirements
- Verify insurance and request authorization for physician and hospital
- Verify insurance and Create deposit slips for all surgical patients
- Supports staff when administrative and clinical coverage is needed
Surgery / Scheduling Supervisor
INOV8 Orthopedics Medical Practice
2016.06 - 2022.01
- Began as patient service coordinator in 2016 before working up to management position.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Schedules Surgeries for 3+ High Volume Surgeons (1,500+ Surgeries annually)
- Works directly with alongside Practice Administrator to managing daily operations of scheduling department
- Ensures INOV8 staff performance in compliance with established timeframes.
- Assists as directed with the development and implementation of INOV8 policies and procedures; serves on the process improvement committee
- Participates as needed as a member of various committees related to the overall improvement of the clinic Complies with INOV8 policies and procedures
- Working with the team leads to ensuring that the equipment and supplies that the providers/team members require is readily available at the time it is needed throughout the office
- Orients new employees and provides ongoing training to various departments on all communication platforms
- Completed bi-weekly payroll for 26 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and secured software and services to streamline and optimize company schedule management.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Administrative Assistant
TxSpine And Joint , Medical Practice
2014.01 - 2016.01
- Maintain office efficiency and workflow w/ Front Desk and Scheduling/Insurance Verification and Referrals
- 60 WPM/ Computer Savvy
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
2007.01 - 2014.08
- Input all prescriptions to pharmacy database by tying coded prescriptions
- Count and dispense individual medications including state control substance medications
- Dispensed medication to correct patients efficiently
- Insurance verification, prior authorizations,etc
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level
- Anticipating needed medications and supplies; placing and expediting orders; removing drugs
- Protects patients and employees by adhering to infection-control policies and protocols
- Prepares reports by collecting and summarizing information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Prepared bottle labels.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Real Estate Program - Real Estate
San Jacinto Community College
Houston, Texas06.2017
Some College (No Degree) - Medical Assistant Program
Sanford Brown Institute
Houston, TexasSkills
- Insurance Verification /Medical Billing/Coding /ICD-10
- 7 years of Pharmacy Technician Experience
- Bilingual
- Effective Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Patient Service Representative
Medix Staffing - Houston Methodist Hospital
2023.05 - Current
Surgery / Scheduling Supervisor
INOV8 Orthopedics Medical Practice
2016.06 - 2022.01
Administrative Assistant
TxSpine And Joint , Medical Practice
2014.01 - 2016.01
Senior Certified Pharmacy Technician
Walgreens Pharmacy
2007.01 - 2014.08
Real Estate Program - Real Estate
San Jacinto Community College
Some College (No Degree) - Medical Assistant Program
Sanford Brown Institute
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