Proven team player and effective communicator, adept at patient care and problem-solving. At Rohnert Park Cancer Center demonstrated initiative and creativity, enhancing patient satisfaction and streamlining operations. Skilled in bilingual communication and organizational tasks, significantly contributing to team efficiency and patient experience.
Overview
11
11
years of professional experience
Work History
Cashier
Galvan’s Eatery
09.2022 - Current
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Built relationships with customers to encourage repeat business.
Learned duties for various positions and provided backup at key times.
Radiation Therapy Aide
Rohnert Park Cancer Center
08.2017 - Current
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Documented patient data in EMR chart and reviewed prior health history to understand needs and deliver targeted care.
Educated, prepared and reassured patients and families by answering questions, providing physical assistance and reinforcing physicians' advice regarding treatment reactions or post-treatment care.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Office Assistant
Alliance Medical Center
05.2013 - 05.2017
Directed phone inquiries, answered customer questions, and scheduled appointments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Responded to inquiries from callers seeking information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.