Jazmin Glover
Lakeland,United States
Summary
Compassionate and reliable individual with a diverse background as a barista, receptionist, and nurse intern. Experienced in serving others with empathy, maintaining organization under pressure, and building rapport with people from all walks of life. Skilled in patient interaction, scheduling, customer service, and anticipating needs. Committed to providing safe, high quality support in healthcare settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Lakeland, United States
05.2025 - Current
- Experimented with new drink recipes and seasonal offerings, contributing to menu innovation.
- Created visually appealing drink presentations to enhance customer satisfaction and brand image.
- Prepared and served a variety of coffee and espresso beverages, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of the workspace, adhering to health and safety regulations.
Patient Care Technician
Baycare
04.2024 - 01.2025
- Collaborated effectively with physicians to ensure quality care for all patients.
- Implemented infection control measures according to hospital guidelines.
- Assisted with admission, transfer and discharge processes for patients.
- Demonstrated excellent bedside manner while providing comfort measures to patients.
- Demonstrated proficiency in taking vital signs and patient assessment.
- Conducted clinical rounds to check on patients' health status.
- Assisted with implementation of treatment plans and nursing protocols.
- Gained experience providing patient care in a variety of settings.
Patient Registration Coordinator
Advent Health Centra Care
Lakeland, FL
12.2021 - 12.2022
- Followed up on outstanding accounts receivable balances due from third party payers or private individuals.
- Prepared correspondence related to appeals against denied claims or incorrect payments made by insurers.
- Ensured HIPAA guidelines were followed when collecting personal data from patients.
- Provided excellent customer service to patients and families by answering questions, addressing concerns, and resolving issues.
- Facilitated communication between clinical staff and outside agencies regarding patient care plans.
- Interpreted health insurance policies and programs to determine coverage eligibility for patients.
- Developed strong working relationships with medical staff to ensure accurate patient registration information was collected.
Patient Reception Tech
CSL Plasma
Lakeland, FL
05.2019 - 01.2022
- Built confidence through training others on the proper use of digital tools and resources.
- Processed donations quickly while ensuring accuracy and quality control standards were met at all times.
- Identified opportunities for improvement within processes or procedures related to donations.
- Promptly reported any irregularities or adverse reactions observed during the donation process.
- Monitored vital signs of donors during their donation process in order to ensure their safety.
- Verified donor eligibility through review of documents such as driver's license or passport.
Education
Associate of Science - Nursing
Polk State College
Lakeland, FL12-2025
Skills
- Beverage preparation
- Monitoring vital signs
- Confidentiality in patient care
- Quality enhancement strategies
- Emotional assistance
- Daily living activities (ADLs)
- HIPAA regulations
- Infection prevention measures
- Patient charting at bedside
Certification
Basic life support
Timeline
Barista
Starbucks
05.2025 - Current
Patient Care Technician
Baycare
04.2024 - 01.2025
Patient Registration Coordinator
Advent Health Centra Care
12.2021 - 12.2022
Patient Reception Tech
CSL Plasma
05.2019 - 01.2022
Associate of Science - Nursing
Polk State College