Jazmin Gonzalez
East Longmeadow,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Dental Administrator
Children And Family Dentistry And Braces
01.2024 - Current
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
- Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Pharmacy Technician
CVS
09.2022 - 03.2024
- Was in charge of processing incoming drug orders
- Generated revenue by calculating and issuing charges
- Took down and filed doctor's orders and prescriptions
- Worked with insurance companies to secure payments and refill authorizations
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
- Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Catering Staff Member
SAGE Dining Services
03.2023 - 12.2023
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Supported successful events by setting up venue spaces according to client specifications.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Collaborated with team members to create memorable experiences for clients and guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
- Cleaned and organized kitchen stations to promote team efficiency.
- Ensured timely food preparation and delivery for seamless event execution.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
Line Cook
Hop Meadow Country Club
09.2021 - 06.2023
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe
- Talked to the front-of-house staff to figure out what customers wanted and how to accommodate special dietary needs
- Restocked all food items to ensure that the cooks had all of the ingredients they needed for service throughout the shift
- Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Made food according to recipes, portioning, cooking, and waste management guidelines
- Deep fried and grilled a variety of foods
- Washed and peeled the ingredients so they could be used in various meals and recipes
- Set up the kitchen and did the initial prep work for soups, sauces, and salads
- Quickly received food orders from cashiers and cooked items in order to finish the entire order and serve it hot
- Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment
- Organize and prepare food for a buffet
- Wrapped and stored unused food in appropriate containers and placed it in the refrigerator to avoid spoilage
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Cashier
Finish Line
12.2020 - 07.2021
- Credit cards, checks, gift cards, and coupons were all processed by the cashier
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Looked over weekly sales circulars and kept track of price changes
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Kept well-stocked cashier lanes and store shelves to promote strong sales
To Go Specialist
Applebee's Grill + Bar
11.2019 - 12.2020
- Placing orders over the phone
- Taking orders in person
- Ringing up for orders/Cashier
- Packing customers orders
- Restocking items
- Mopping and sweeping the area
Dishwasher
Gateway City Arts
08.2018 - 10.2019
- Loaded and unloaded dishwashers efficiently, hand-washing any large pots or items that didn't fit into the dishwasher
- Washed dishes, utensils, and kitchen equipment in a fast-paced restaurant environment
- Performed various kitchen maintenance tasks, such as sweeping and mopping
- Increased machine efficiency by scraping and pre-washing dishes
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restocking items
Education
Bachelor of Arts - Public Health
American International College
Springfield, MA12.2025
GED -
Roger L. Putnam Vocational Technical Academy
Springfield, MA01.2021
Skills
- Interactive communication skills
- Decision-making
- Team management
- Menu presentation
- Operational improvement
- Performance improvement
- Fine-dining expertise
- Multitasking
- Guest relations management
- Team standards
- Restocking skills
- Efficient precision
- Presentation skills
- Client relations
- Problem-solving
- Strong work ethic
Dental Terminology
HIPAA Compliance
Office Administration
Patient Scheduling
Insurance Verification
Payment Processing
Appointment Coordination
Software Navigation
Supply Ordering
Treatment Planning
Human Resources
Expense Tracking
Collections Management
Lab case management
Recall system management
Appointment Scheduling
Telephone Etiquette
Timeline
Dental Administrator
Children And Family Dentistry And Braces
01.2024 - Current
Catering Staff Member
SAGE Dining Services
03.2023 - 12.2023
Pharmacy Technician
CVS
09.2022 - 03.2024
Line Cook
Hop Meadow Country Club
09.2021 - 06.2023
Cashier
Finish Line
12.2020 - 07.2021
To Go Specialist
Applebee's Grill + Bar
11.2019 - 12.2020
Dishwasher
Gateway City Arts
08.2018 - 10.2019
Bachelor of Arts - Public Health
American International College
GED -
Roger L. Putnam Vocational Technical Academy
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