Jazmin Gray
Pocatello,ID
Summary
A Dynamic and results-driven professional with extensive experience in customer service at Pocatello, Idaho's Mountain America Credit Union branch. During my time at the Pocatello, ID Mountain America branch, I received the Top of the Mountain award twice within a single year.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills, I remain team focused and calm through stressful and high tempo situations. Constantly poised to contribute to team success, and achieve positive results. I remain ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
MSR II
MOUNTAIN AMERICA CREDIT UNION
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Islands Restaurants
01.2022 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
SERVER
MACARONI GRILL
09.2020 - 01.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Education
Highland High School
Pocatello, IDNo Degree -
Idaho State University
Pocatello, IDSkills
- Cash handling and management
- Professionalism and courtesy
- Goal-oriented focus
- Cash drawer balancing
- Friendly
- Exceptional customer service
Timeline
MSR II
MOUNTAIN AMERICA CREDIT UNION
11.2023 - Current
Server
Islands Restaurants
01.2022 - 10.2022
SERVER
MACARONI GRILL
09.2020 - 01.2022
Highland High School
No Degree -
Idaho State University
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