Jazmin Guzman
Whittier,CA
Summary
Hardworking Manager looking to build upon skills and tackle new responsibilities. Over 12 years of experience in management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Bakery, Senior Operations Bakery Manager
Tierra Mia Coffee
08.2011 - Current
- Prepared recipes for variety of pastries and muffins.
- Developed new recipes.
- Trained new employees on bakery methods and procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and new stores opening. Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintenance of bakery machinery.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Guaranteed all baked goods were baked according to customers tastes and needs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Arranged bakery displays to showcase baked goods.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established performance metrics to evaluate staff productivity accurately while identifying areas for improvement or additional training needs.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Handled staff scheduling, ensuring adequate coverage during peak times.
- Managed all baking operations professionally and handled all problems confidently.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Store Manager
Tierra Mia Coffee
06.2011 - 08.2012
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted in recruiting, hiring and training of team members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Barista
Tierra Mia Coffee
07.2009 - 06.2011
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and frappes.
- Followed exact recipes for mixing and preparing beverage and food items.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Supervisor
Big Dogs Clothing
03.2006 - 01.2008
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Open and close duties of store
- Register experience
Education
High School Diploma -
Santa Monica College
Santa Monica, CA08.2011
Skills
- Adaptable to Changing Demands
- Physical Stamina
- Multitasking and Prioritizing
- Recipe Development
- Inventory Management
- Decision-Making
- Orientation and training
- Baking equipment maintenance
- Sales floor organization
- Scheduling and Time-Tracking
- Superior Work Ethic
- Food presentation
Accomplishments
Started a new department for Tierra Mia Coffee
Certification
Manager Food Serve Safe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head of Bakery, Senior Operations Bakery Manager
Tierra Mia Coffee
08.2011 - Current
Store Manager
Tierra Mia Coffee
06.2011 - 08.2012
Barista
Tierra Mia Coffee
07.2009 - 06.2011
Supervisor
Big Dogs Clothing
03.2006 - 01.2008
High School Diploma -
Santa Monica College
Manager Food Serve Safe
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