Jazmin Hall
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Delivery Courier
TPE Logistics Solutions Inc
Port Wentworth
11.2022 - 11.2023
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
Manager
Dollar General
Hinesville
08.2022 - 02.2023
- Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays
- Ensured all employees adhered to company policies during store closing procedures, promoting a consistent level of professionalism.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting..
Inbound Call Center Representative
Keystaffinc
El Paso, TX
10.2020 - 11.2021
- Work from Home job that required me to answer high volume calls (200+ a day) pertaining to the Pandemic Unemployment funds
- Assisted customers in making sure their information such as ID's (SS cards, any form of Identification), checking their status on their funds, and answering questions they may have relating to their information.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
Medical Call Center Representative
Continuum
El Paso, TX
03.2020 - 10.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Contributed to a positive work environment by actively participating in trainings and supporting colleagues when needed.
Retention Specialist
Cox Cable
El Paso, TX
08.2019 - 02.2020
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Technical Support Call Center Representative
HGS - Hinduja Global Solutions
El Paso, TX
01.2019 - 08.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
Cashier Manager
Under Armour
Charlotte, NC
01.2018 - 12.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Sales Associate
Walmart
Charlotte, NC
05.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Team Lead
Chick-fil-A
Charlotte, NC
09.2016 - 12.2018
- Processed both cash and card purchases
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Sales Associate Specialist
Walmart
Charlotte, NC
12.2023 - 06.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Education
BACHELORS - Family and Consumer Sciences
NORTH CAROLINA CENTRAL UNIVERSITY
1801 Fayetteville St, Durham, NC 27707HIGH SCHOOL DIPLOMA -
ELEARNING ACADEMY
756 Tyvola Rd, Charlotte, NC 2821706.2017
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- Customer Service
- Leadership
- Time Management
- Public Speaking
- Food Service
- Typing
- Presentation Skills
- Organizational Skills
- Delivery driver experience
- Communication skills
- Load organization
- Route Planning
- Working Independently
- Attention to Detail
- Problem-Solving
Assessments
- Customer service, Proficient, 10/01/20
- Work style: Reliability, Proficient, 11/01/22
- Call center customer service, Proficient, 02/01/22
- Work motivation, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 03/01/22
Timeline
Sales Associate Specialist
Walmart
12.2023 - 06.2024
Delivery Courier
TPE Logistics Solutions Inc
11.2022 - 11.2023
Manager
Dollar General
08.2022 - 02.2023
Inbound Call Center Representative
Keystaffinc
10.2020 - 11.2021
Medical Call Center Representative
Continuum
03.2020 - 10.2020
Retention Specialist
Cox Cable
08.2019 - 02.2020
Technical Support Call Center Representative
HGS - Hinduja Global Solutions
01.2019 - 08.2019
Sales Associate
Walmart
05.2018 - 12.2018
Cashier Manager
Under Armour
01.2018 - 12.2019
Cashier Team Lead
Chick-fil-A
09.2016 - 12.2018
BACHELORS - Family and Consumer Sciences
NORTH CAROLINA CENTRAL UNIVERSITY
HIGH SCHOOL DIPLOMA -
ELEARNING ACADEMY