Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jazmin Hernandez

Riverside,CA

Summary

Compassionate and dedicated Operations Manager with 10 years of experience in early childhood education. Deeply committed to creating safe, nurturing environments where children can grow and thrive, while supporting families with empathy and care. Skilled in managing daily operations, leading teams, and building strong, trusting relationships with families and staff. Experienced in implementing efficient systems, overseeing compliance, and managing budgets, all while maintaining a warm, positive atmosphere. Passionate about fostering collaboration and supporting the personal and educational development of both children and staff, ensuring that every family feels heard, valued, and supported.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Operations

Little Explorers Academy
12.2022 - Current
  • Oversee daily operations of a children's academy, ensuring a safe, welcoming, and well-organized environment for students, families, and staff
  • Train, mentor, and support teachers and administrative staff to maintain high performance, professionalism, and alignment with academy policies
  • Implement and improve internal procedures, track team performance, and contribute to planning and budgeting in coordination with leadership
  • Maintain strong communication with families, promptly addressing questions or concerns to build trust and support student success
  • Manage staff scheduling, classroom coverage, inventory, and day-to-day logistics to keep the academy running smoothly
  • Lead new hire orientation and support onboarding to ensure all team members are prepared and confident in their roles
  • Organize and support student activities, academy events, and team-building initiatives that enrich the learning environment and workplace culture
  • Participate in regular leadership meetings to identify operational needs and promote effective collaboration among staff
  • Support marketing and outreach efforts by participating in family events and community engagement activities

Site Director

Kiddie Academy of Corona
11.2021 - 12.2022
  • Led the recruitment process by interviewing candidates, conducting background checks, and completing pre-employment documentation to ensure compliance with company standards
  • Managed a team of 25+ employees, coordinating scheduling and overseeing daily operations to maintain a productive and efficient work environment
  • Achieved a 94% family satisfaction rate, serving over 180 families, by fostering a positive workplace culture and providing ongoing support and performance feedback
  • Entered and maintained student information in billing software, ensuring accuracy and timely processing of payments
  • Strictly adhered to Title 22 regulations to maintain a safe and compliant environment for both children and staff
  • Supervised classroom staff, managing ratios to ensure quality care and educational experiences for children
  • Handled payment collection, staff scheduling, and coordinated tours for prospective families, contributing to a smooth enrollment process
  • Managed communication by responding to incoming emails, processing orders, and ensuring timely follow-up to meet administrative needs

Learning Center Director

Kids Grove Learning Center
01.2015 - 09.2021
  • Founded and successfully launched a children’s academy, managing all aspects from planning and staffing to daily operations
  • Led recruitment, hiring, and onboarding of educators and administrative staff, ensuring alignment with educational goals, licensing regulations, and organizational values
  • Managed payroll for staff, ensuring accurate and timely processing in compliance with company policies, labor regulations, and financial best practices
  • Oversaw compliance with licensing requirements, ensuring adherence to all state and local regulations for early childhood education and care
  • Administered the food program, ensuring that meals met state requirements and were nutritious, while also managing food orders and supply inventories
  • Facilitated low-income subsidized care programs, working with families and local agencies to ensure eligible families received the support they needed
  • Coordinated facility management, ensuring a safe, clean, and welcoming environment for students and staff
  • Developed and maintained positive relationships with families, addressing concerns and ensuring satisfaction through regular communication and support
  • Managed all administrative tasks, including student enrollment, payment processing, and maintaining accurate records in management software
  • Managed the academy's budget and financial operations, ensuring financial sustainability while adhering to established goals

Education

Bachelor of Science - Early Childhood Education

California Baptist University
Riverside, CA
05-2022

Associate of Science - Early Childhood Studies

Norco College
Norco, CA
06-2016

Skills

  • Staff Management & Leadership
  • Operations Management
  • Payroll & Budget Management
  • Regulatory Compliance (Title 22)
  • Customer Service & Family Relations
  • Employee Training & Development
  • Time Management & Scheduling
  • Community Outreach & Engagement
  • Positive Attitude & Team Motivation
  • Communication & Conflict Resolution

Certification

Site Director Permit

CACFP Certification & Training

Child Care Center Operations & Record Keeping Certification

Preventative Health & Safety Certification

Languages

Spanish
Native or Bilingual

Timeline

Director of Operations

Little Explorers Academy
12.2022 - Current

Site Director

Kiddie Academy of Corona
11.2021 - 12.2022

Learning Center Director

Kids Grove Learning Center
01.2015 - 09.2021

Bachelor of Science - Early Childhood Education

California Baptist University

Associate of Science - Early Childhood Studies

Norco College

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Jazmin Hernandez