Jazmin Ingraham
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Anine Bing
01.2023 - Current
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Created team trainings on product and brands.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Director of Customer Experience
Journelle
01.2020 - Current
- Responsible for every aspect of the day to day supervision of all retail channels including staff, stock and retail operations.
- Established sales goals, tracked progress and held weekly and monthly evaluations with employees to review.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions. Trained employees on duties, policies and procedures.
- Created new employment opportunities and systems to improve the efficiency of the business.
- Collaborated with partnering brands to offer incentives to the sales team to boost revenue and company morale.
- Oversaw a staff of over 25 employees between 4 retail locations and 1 e-commerce team earning over 5 million dollars in revenue each year.
Store Manager
Cosabella
05.2018 - 01.2020
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Managed visual merchandising, maintaining standards and elevating customer experience and improving probability.
- Managed special store projects to improve store-wide processes and operations.
- Introduced the process of building relationships between sales associates and customers through personalized services.
- Ordered all available retail inventory based on understanding of current fashion and market trends.
- Coordinated with vendors and brands to execute successful in-store events and partnerships
Education
Fashion Merchandising
University of Bridgeport
Bridgeport, CTSkills
- Staff Training and Development
- Customer Service Management
- Product and Service Sales
- Multitasking and Organization
Timeline
Store Manager
Anine Bing
01.2023 - Current
Director of Customer Experience
Journelle
01.2020 - Current
Store Manager
Cosabella
05.2018 - 01.2020
Fashion Merchandising
University of Bridgeport
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