Jazmin Johnson
Youngstown,OH
Summary
Dedicated and driven customer service professional with years of experience of telephone, chat, and face to face sales and service. While mastering customer service skills and proven ability to manage administrative tasks with rapid top notch service. Detail-oriented team player with strong organizational skills, verifying accuracy and sorting information to prepare data for entry. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first one call resolution rate. A high level of knowledge in a Windows-based environment and ability to learn unique software with quick accuracy. Efficiently navigate multiple systems and dual monitors while handling complex queries is a skill that has been mastered. A well diverse professional with experience enrolling individuals and families in health insurance and has a passion to help people of all ages and backgrounds as a Personal Care Aid.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Youngstown, OH
04.2020 - Current
- Assist with 50-80 calls or requests on average regarding property and auto insurance.
- Being able to resolve any problem customers may have by problem-solving and active listening.
- Answering phone calls, emails, live chat, and interacting with 2-3 different departments to provide first call resolution.
- Being able to multi task with various systems and screens while tailoring customer service experience to customer.
- Performed data entry for customer information and orders.
- Managed client records.
- Provided policy and service information.
- Assisted customers with warm and professional attitude.
- Answered general questions.
- Resolved customer information and complaints.
- Handled online orders and credit card transactions.
Personal Shopper
Instacart
Youngstown, OH
11.2018 - Current
- Process customer's orders through live chat or telephone calls and log data in order entry system.
- Ensure to follow through on client commitments on time.
- Supports client with payments towards services or goods while assisting with any adjustments that are needed.
- Support customer with making exchange or replacing product with something more suitable.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- On average loaded and unloaded 2-20 orders at customer's homes or locations daily.
- Developed and maintained strong working relationships with professionals within assigned territory.
Technical Support
TeleNetwork
Youngstown, OH
02.2017 - 04.2019
- Using strong communication skills to provide answers to clients in timely manner by identifying problems with individual's high speed internet services and or telephone line.
- Working with many different systems to troubleshoot minor PC issues.
- Used various sales techniques to offer higher internet speed, anti virus /security packages for PC and minor PC troubleshooting.
- Handle on average over 60-100 calls per day with one call resolution.
- Substantial amount of experience working with different operating systems including Windows and Mac OS.
Reservations Agent
Colonial Williamsburg
Williamsburg, VA
01.2016 - 02.2017
- Process in average 20-50 reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Mastering type of rooms available, as well as their location, layout selling status, rates, and benefits of 10 different packages plans.
- Understanding credit policy of hotel.
- Increased productivity by knowing how to code each reservation while creating and maintaining reservation records by date of arrival in alphabetical listing.
- Finalizing reservations with letters of confirmation that communicates reservation information to front desk.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Personal Care Assistant
Stay At Home Personal Care
Hampton, VA
03.2015 - 03.2016
- Helped disabled, chronically ill and cognitively challenged older people.
- Assist recently released patients who have short-term needs.
- Assist clients in their homes by grooming, transferring, cooking, feeding, cleaning and assisting with bathroom assistance.
- Assist clients in and out of bed, including use of mechanical lifting equipment.
- Assist with prescribed exercises when client and aide have been instructed by appropriate health professional.
- Using time management skills to assist with client schedules.
- Record and report changes client's physical condition, behavior or appearance to supervisor or Case Coordinator.
Account Service Representative
Faneuil
Hampton, VA
02.2013 - 01.2015
- Trained and available to answer 50-100 calls about all types of health insurance coverage options.
- Using active listening skills to answer any question on how to access financial assistance or question as to what consumers need to know about enrollment process.
- Assists with enrollment into 5-10 health plan options.
- Process Payments via credit or debit card transactions.
Apparel Lead
Ross Dress, Less Department Store
Newport News, VA
01.2010 - 12.2013
- Provide proactive support to store manager, apparel customer assist associates and stock room associates.
- Ensures safe, timely and accurate performance of all apparel processing activities, including unloading merchandise, merchandise preparation and visual planogram for apparel department by required deadline.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assist with customer checkout at registers.
Receptionist
Home 4 Kidz
Newport News, VA
09.2005 - 06.2008
- Responding to on average 30-50 queries via phone or mail.
- Providing assistance to customers with registration application.
- Processing incident reports and payments towards client accounts.
- Using Data Entry skills to help manage client paperwork.
Education
Associate - Science
Virginia State University
Petersburg, VA01.2011
High School Diploma -
Heritage High School
Newport News, VA06.2008
Skills
- Microsoft Word
- Customer Relations
- Managing Multiple Tasks
- Professional Telephone Demeanor
- Recordkeeping Strengths
- Critical Thinking
- Complex Problem-Solving
- Computer Proficiency
- Clerical Support
- Administrative Support
- Medical Terminology Knowledge
- Customer Support
Certification
- PCA - Personal Care Aide
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Customer Service Representative
Concentrix
04.2020 - Current
Personal Shopper
Instacart
11.2018 - Current
Technical Support
TeleNetwork
02.2017 - 04.2019
Reservations Agent
Colonial Williamsburg
01.2016 - 02.2017
Personal Care Assistant
Stay At Home Personal Care
03.2015 - 03.2016
Account Service Representative
Faneuil
02.2013 - 01.2015
Apparel Lead
Ross Dress, Less Department Store
01.2010 - 12.2013
Receptionist
Home 4 Kidz
09.2005 - 06.2008
Associate - Science
Virginia State University
High School Diploma -
Heritage High School
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