Jazmin Kennedy
Augusta,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
SE Co-Brand Ventures LLC Cinnabon
05.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sales and opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training, and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at the front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
Assistant Manager
SE Co-Brand Ventures LLC Cinnabon
05.2020 - 05.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Member
SE Co-Brand Ventures LLC Cinnabon
05.2018 - 05.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Prep Crew Member
Golden Corral Buffet And Grill
01.2017 - 12.2017
- Enhanced food quality by ensuring proper preparation and storage of ingredients.
- Maintained a clean and organized workspace, promoting efficiency in the kitchen.
- Assisted chefs with ingredient preparation for various dishes, resulting in timely meal service.
- Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
- Ensured accuracy in portion control, reducing food waste and minimizing costs.
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Cashier
Church's Chicken
06.2013 - 08.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GA04.2016
Skills
- Promotional planning
- Employee Training
- Team Development
- Budget Administration
- Loss Prevention
- Hourly shift management
- Supply Ordering
- Bank and Safe Deposits
- Customer Service Management
- POS Systems
- Customer Relations
- Staff Management
Certification
Timeline
Store Manager
SE Co-Brand Ventures LLC Cinnabon
05.2022 - Current
Assistant Manager
SE Co-Brand Ventures LLC Cinnabon
05.2020 - 05.2022
Crew Member
SE Co-Brand Ventures LLC Cinnabon
05.2018 - 05.2020
Prep Crew Member
Golden Corral Buffet And Grill
01.2017 - 12.2017
Cashier
Church's Chicken
06.2013 - 08.2014
High School Diploma -
Hephzibah High School
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