Jazmin Lopez
Hollister,California
Summary
Successful Orientation Leader skills at building positive and productive relationships with students and parents. Well-versed in campus amenities and ways to benefit from time at school. Excellent activity and event planning, relationship management and communication skills.
Overview
4
4
years of professional experience
Work History
Event Staff Member
Leal's Winery
09.2023 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Orientation Leader
First Year Experience
06.2023 - Current
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Coordinated and led group campus tours of up to 100 students and parents.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
Retail Sales Associate
True Religion
10.2022 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
Server
Miyako Japanese Restaurant & Sushi Bar
10.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Supervisor
Papa Murphy's
11.2019 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
In Progress - Psychology
California State University - Monterey Bay
Seaside, CA06.2026
High School Diploma -
San Benito High School
Hollister, CA12.2023
Skills
- Bilingual English/Spanish
- Team player
- Time management
- Interpersonal skills
- Telephone etiquette
- Adaptable
- Problem-solving abilities
- Multitasking capabilities
- Guest Relations
- Event Setup and Breakdown
Volunteer Experience
- Relay for Life, Hollister, CA, Hand out water and snacks, Sell products for fundraising
- Christ Fellowship,Hollister, CA, Feed the homeless, Interact with homeless, Mentor kids ages 4-7
- Pet Friends Shelter,Hollister, CA, Cleaned up kennels, Walked dogs, Help tidy up the shelter
Timeline
Event Staff Member
Leal's Winery
09.2023 - Current
Orientation Leader
First Year Experience
06.2023 - Current
Retail Sales Associate
True Religion
10.2022 - 09.2023
Server
Miyako Japanese Restaurant & Sushi Bar
10.2021 - 10.2022
Supervisor
Papa Murphy's
11.2019 - 10.2021
In Progress - Psychology
California State University - Monterey Bay
High School Diploma -
San Benito High School
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