Jazmin Lopez
La Puente,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Shryne Group
08.2022 - Current
- Effective communication skills
- Ability to inspire others to grow and win
- Reliable, good attendance and punctuality
- Proper cash handling skills and ability to update cash logs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Reference: Vannessa Davalos- General Manager (323) 635-8433 Valeria.davalos@shrynegroup.com
Business Manager
Shryne Group
09.2021 - 01.2022
- Cash Handling
- Scheduling
- Assist Managers with multiple tasks
- Ensuring operations is running with 100% efficiency
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Retail Lead Member
Shryne Group
08.2019 - 01.2020
- Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
- Generates and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Communicates deadlines and sales goals to team members
- Answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Facilitated ongoing communications between team members during peak hours or high-volume situations.
Education
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Los Angeles, CA05.2028
Associate Degree - Administration of Justice
Rio Hondo College
Whittier, CA05.2020
High School Diploma -
South Gate High School
South Gate, CA01.2009
Skills
- Bilingual English and Spanish
- Effective communication skills
- Staff Training and Development
- Staff Supervision
- Recruiting and interviewing
- Compliance understanding
- Retail Operations Management
- Customer Relations
- Team motivation
- Customer Relationship Management (CRM)
- Employee Performance Evaluations
- Customer Service
- Team Leadership
- Problem-Solving
- Computer Skills
Volunteer Experience
Volunteer, San Gabriel Elementary School, South Gate, CA, 09/01/09, 06/30/10, Helped kids with class work and other learning activities., Supervised the kids while they were in the playground., Organized Arts and Crafts activities for the kids.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Shryne Group
08.2022 - Current
Business Manager
Shryne Group
09.2021 - 01.2022
Retail Lead Member
Shryne Group
08.2019 - 01.2020
Associate Degree - Administration of Justice
Rio Hondo College
High School Diploma -
South Gate High School
Bachelor of Science - Criminal Justice
California State University - Los Angeles
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