Jazmin Lopez
Coachella,CA
Summary
Proven professional with a track record of enhancing guest experiences at Marriott Vacation Worldwide. Adept in customer service and issue resolution, utilizing organizational skills and attention to detail to streamline operations and improve efficiency. Demonstrated ability to adapt and learn quickly, ensuring high levels of guest satisfaction and team collaboration. Knowledgeable guest service representative experienced in busy hotel settings, driven and dedicated with a focus on delivering exemplary service. Skilled multitasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Marriott Vacation Worldwide
03.2019 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Handled customer complaints to satisfy and retain guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for 50 guests a day sometimes
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist Administrator
Jose Eber
10.2016 - 03.2019
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Trained team members on new hotel services and products to support promotional efforts.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Health Sciences
College of The Desert
Palm Desert, CAHigh School Diploma -
Rancho Mirage High School
Rancho Mirage, CA06-2016
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Issue Resolution
- Financial Transactions
- Flexible Schedule
- Payment Processing
- Data Entry
- Documentation And Reporting
- Information Protection
- Basic accounting
- Reservation Processing
- Language proficiency
- Multitasking Abilities
- Organizational Skills
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Professionalism
Languages
Spanish
Full Professional
Timeline
Guest Service Representative
Marriott Vacation Worldwide
03.2019 - Current
Receptionist Administrator
Jose Eber
10.2016 - 03.2019
No Degree - Health Sciences
College of The Desert
High School Diploma -
Rancho Mirage High School
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