Jazmin MacKendree
Augusta,GA
Summary
Accomplished Bartender/Manager with a proven track record at multiple businesses, enhancing customer loyalty through exceptional relationship building and advanced food and alcohol safety knowledge. Expert in managing high-volume environments, demonstrating superior time management and interpersonal communication skills. Achieved significant improvements in efficiency and customer satisfaction, underscoring a commitment to excellence and team leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender
Dink'd Pickleball
06.2024 - Current
- Performing liquor orders, having the product shipped in from different locations/companies.
- Developing a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Training new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitoring cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Bartender
Pizza Joint
04.2024 - Current
- Serving high customer volumes during special events, nights, and weekends.
- Managing cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performing opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opening or closing the bar according to established procedures, ensuring preparedness for each shift.
Manager
Doc's Porchside - Wild Wing Cafe
07.2019 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Keeping an accurate inventory of all food and supplies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budget implementations, employee reviews, training, and schedules.
- Managed all aspects of daily operations, including managing budgets, vendor relations, and ensuring the kitchen is ran in an orderly fashion.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Lead Server
El Centenario Mexican Grill
03.2018 - 04.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Call Center Representative Intern
Jefferson Energy Cooperative
08.2018 - 01.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered the software system for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Jefferson County High School
Louisville, GA05.2019
Skills
- Food and Alcohol Safety
- Relationship Building
- Time Management
- Goals and performance
- Customer Service
- Interpersonal communication skills
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Head Bartender
Dink'd Pickleball
06.2024 - Current
Bartender
Pizza Joint
04.2024 - Current
Manager
Doc's Porchside - Wild Wing Cafe
07.2019 - 02.2024
Call Center Representative Intern
Jefferson Energy Cooperative
08.2018 - 01.2019
Lead Server
El Centenario Mexican Grill
03.2018 - 04.2019
High School Diploma -
Jefferson County High School
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Similar Profiles
Angela AltamuraAngela Altamura
Director, Partnership Activation at Major League PickleballDirector, Partnership Activation at Major League Pickleball
Avery ShellowAvery Shellow
Concierge at Calabasas Pickleball ClubConcierge at Calabasas Pickleball Club
Gabrielle LawlorGabrielle Lawlor
Manager in Training at Missouri Pickleball ClubManager in Training at Missouri Pickleball Club