Jazmin Madrigal Serrano
Hope Mills,NC
Summary
Experienced with curriculum development, instructional strategies, and classroom management. Utilizes interactive teaching methods and technology integration to engage students and foster deep understanding. Knowledge of fostering positive and inclusive classroom environment, ensuring all students thrive academically and socially.
Overview
11
11
years of professional experience
Work History
7th Grade ELA Teacher
Cumberland County Schools
08.2024 - Current
- Communicated regularly with parents through conferences, newsletters, and progress reports to discuss student progress and address any concerns or challenges.
- Adapted curriculum materials as needed to ensure accessibility for all learners while maintaining rigor and high expectations for achievement.
- Promoted a culture of inclusion by celebrating diversity within the classroom through literature selections and discussions.
- Provided interventions for struggling students by developing support plans based on individual needs assessments.
Membership Director
Girl Scouts - North Carolina Coastal Pines
11.2021 - 02.2024
- Organized and executed successful events, fostering a sense of community among members.
- Streamlined membership application process, resulting in higher conversion rates from prospective to actual members.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution
Patient Representative
Cape Fear Valley Pediatric Care
04.2021 - 07.2021
- Informed patients of excessive wait times and offered to reschedule appointments.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Interacted effectively with patients, families, staff and other clinic staff to deliver high level of customer service and teamwork.
Leasing Consultant
Edward Rose & Sons
08.2020 - 02.2021
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Verified tenant incomes and other information before accepting lease applications, working closely with property manager to maintain accuracy.
Art Instructor
SipLee Art
09.2018 - 12.2018
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Lead multiple projects with 10+ customers and utilized customer service knowledge to better assist customers
Disney College Program Intern
Walt Disney World Resort
01.2014 - 04.2014
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
GPA Forgiveness
University of North Carolina At Charlotte
Charlotte, NC01-2024
Bachelor of Science - Communication
East Carolina University
Greenville, NC12.2019
Skills
- Database Management
- Team Building
- Microsoft Suite
- Google Suite
- Appointment Setting
- Problem-solving skills
- Growth mindset
- Positive role model and mentor
- Lesson planning
- Literacy skills
- Student rapport building
- Tutoring experience
Affiliations
- Kappa Delta Sorority
- Phi Eta Sigma
Timeline
7th Grade ELA Teacher
Cumberland County Schools
08.2024 - Current
Membership Director
Girl Scouts - North Carolina Coastal Pines
11.2021 - 02.2024
Patient Representative
Cape Fear Valley Pediatric Care
04.2021 - 07.2021
Leasing Consultant
Edward Rose & Sons
08.2020 - 02.2021
Art Instructor
SipLee Art
09.2018 - 12.2018
Disney College Program Intern
Walt Disney World Resort
01.2014 - 04.2014
GPA Forgiveness
University of North Carolina At Charlotte
Bachelor of Science - Communication
East Carolina University
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