Jazmin Martinez
Fort Worth,TX
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance company success.
Overview
6
6
years of professional experience
Work History
Office Administrator
Keller Smiles
05.2020 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Interacted with patients by phone, email, text, and in-person, acted as primary point of all communication.
- Creating, managing, and overseeing all appointment and meeting scheduling.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Responsible for collecting all patient payments, creating reports, and preparing end of day deposits.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated all communications, financial processing, registration, recordkeeping, and other administrative and clerical functions.
Office Administrator
Dental Studio Of Hurst
05.2020 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Interacted with patients by phone, email, text, and in-person, acted as primary point of all communication.
- Creating, managing, and overseeing all appointment and meeting scheduling.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Responsible for collecting all patient payments, creating reports, and preparing end of day deposits.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated all communications, financial processing, registration, recordkeeping, and other administrative and clerical functions.
Staffing Supervisor (Assistant Manager)
American Eagle Outfitters, Inc
10.2017 - 11.2022
- In charge of opening and closing duties. Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Controlled store inventory and reviewed cash handling and operations reports.
- Provided positive first impressions to welcome existing, new, and potential customers, and engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX06.2019
High School Diploma -
Amon Carter Riverside High School
Fort Worth, TX06.2016
Skills
- Customer Service
- Excellent Communication
- Operations Management
- Problem Solving
- Strategic Planning
- Teamwork and Collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Keller Smiles
05.2020 - Current
Office Administrator
Dental Studio Of Hurst
05.2020 - Current
Staffing Supervisor (Assistant Manager)
American Eagle Outfitters, Inc
10.2017 - 11.2022
Associate of Arts -
Tarrant County College District
High School Diploma -
Amon Carter Riverside High School
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