Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JAZMIN MARTINEZ

San Pablo,CA

Summary

Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.

Overview

17
17
years of professional experience

Work History

Injection/Surgery Scheduler

California Orthopedics and Spine
Larkspur, CA
08.2023 - Current
  • Performed data entry into various computer systems related to surgery scheduling.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Provided patient education and answered questions regarding the surgery process.
  • Scheduled follow-up appointments as designated by physician.
  • Worked with operating facilities to schedule procedures on behalf of 1 Orthopedic surgeon.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Monitored and updated patient records in the electronic medical record system.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Distributed treatment and procedural information to patients.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.

FRONT DESK RECEPTIONIST

CA ORTHOPEDICS AND SPINE
07.2022 - 08.2024
  • Reception check-in and check-out
  • Follow appropriate patient registration/check in procedures
  • Verify/update demographic information
  • Create accounts when applicable
  • Knowledge of Health Insurance
  • Obtain a patient medical number when needed
  • Epic system knowledge
  • Collect copays and past dues
  • Cash handling, reconciliation and Deposit
  • Manage electronic faxes
  • Entering referrals
  • Check out patients by following check-out procedures and policies
  • Greet Patients
  • Bilingual (Spanish)
  • Multitasker
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

FINANCIAL/INSURANCE COORDINATOR

Axelrode Orthodontics
11.2012 - 07.2022
  • Greet patients
  • Confirm and answer financial questions
  • Prepare documents for signing of financial agreements
  • Cash handling
  • Updating insurance information
  • Updating payment methods
  • Collecting payments
  • Posting payments
  • Monitor incoming faxes for insurance payments and other correspondence
  • Monitor incoming e-mails and forwarding to correct department
  • Submit insurance claims
  • Oversee and track insurance accounts and follow up on claims regularly to ensure timely payments
  • Manage the practice's collections protocol for all outstanding balances
  • Coordinate and communicate daily with scheduling coordinators to identify patients with outstanding balances
  • Upload insurance eligibility of benefits to system
  • Prepare end of day report and ensure it balances prior to closing
  • Support the front office staff in answering phones and scheduling appointments
  • Prepare end of the month report and sending to account

Injection/Surgery Scheduler

Mechanics Bank
05.2007 - 01.2013
  • Customer Service
  • Cash handling
  • Balancing at the end of the day
  • Report handling
  • Answering phones

Education

ASSOCIATES IN ARTS AND SCIENCE -

Heald College
07.2011

HIGH SCHOOL DIPLOMA -

Richmond high school
06.2001

Skills

  • Multi-line telephone system
  • Excellent communication skills
  • Punctual
  • Flexible
  • Bilingual (Spanish)
  • Memorization and recall
  • Customer Service oriented
  • Energized, enthusiastic and self-motivated
  • Responsible, supportive, and team player
  • Patient Relations
  • Insurance Verification
  • Checking in Patients
  • Insurance Pre-Certifications
  • Schedule Coordination
  • Copay Collecting
  • Payment Collection
  • Scheduling Expertise
  • HIPAA Compliance
  • Verifying Insurance
  • Medical Terminology
  • Patient Scheduling
  • Referral Verification
  • Reliability
  • Computer Proficiency
  • CPR Certified
  • Cash Handling
  • Customer Service

Languages

Spanish
Native/ Bilingual

Timeline

Injection/Surgery Scheduler

California Orthopedics and Spine
08.2023 - Current

FRONT DESK RECEPTIONIST

CA ORTHOPEDICS AND SPINE
07.2022 - 08.2024

FINANCIAL/INSURANCE COORDINATOR

Axelrode Orthodontics
11.2012 - 07.2022

Injection/Surgery Scheduler

Mechanics Bank
05.2007 - 01.2013

ASSOCIATES IN ARTS AND SCIENCE -

Heald College

HIGH SCHOOL DIPLOMA -

Richmond high school

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JAZMIN MARTINEZ