Jazmin Martinez
Whittier,CA
Summary
Resourceful Eligibility Interviewer with proven expertise in processing applications and determining eligibility for government assistance programs. Demonstrates strong analytical skills in interpreting regulations and effectively communicating complex information to clients. Conducting interviews and collecting data accurately to ensure compliance and efficiency. Aiming to leverage these competencies to enhance service delivery in a dynamic organization.
Additional expertise in:
- Over 8 Years Customer Service
- Over 6 years Problem Solving
- 4 Years Supervisor Experience
Overview
8
8
years of professional experience
Work History
Eligibility Worker II
Department of Public Social Services
Los Angeles, CA
03.2024 - Current
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
- Maintained accurate records of client interactions and program activities.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Responded promptly to inquiries from potential applicants by phone or email.
- Developed comprehensive reports detailing each applicant's eligibility status.
- Assessed clients' eligibility for public assistance programs and services.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Processed benefits applications and documents for food stamps and medical assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained reasons behind application denials and recommended further action.
- Gathered financial information from clients regarding income, assets and debts.
- Informed applicants of other agencies providing useful or related assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
Barista Shift Supervisor
Starbucks
El Monte, CA
05.2017 - Current
- Assist store manager in executing store operations during scheduled shifts
- Supervised team of employees in establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Coached staff on strategies to enhance performance and improve customer relations.
- Safely manage petty cash in amounts up to 1500
- Continuously monitor front and back of store/restaurant for operational efficiency
- Supported store manager with recruiting, interviewing and hiring baristas.
- Arranged merchandise and built eye-catching displays to increase sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Explained goals and expectations required of trainees.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
College Counselor Intern
Santee Education Complex
Los Angeles, CA
01.2021 - 05.2021
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Assisted students in completing appropriate forms for financial aid and financing processes.
- Directed and participated in recruitment and enrollment activities.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Education
Bachelor of Science - Rehabilitation Services
California State University - Los Angeles
Los Angeles, CA05.2021
Skills
- Reliable Versatile Easily Adaptable
- Team Building and Leadership
- Work Planning and Prioritization
- Inventory Management
- Performance Assessments
- Customer Service
- Product Recommendations
- Verbal and Written Communication
- Bank Deposits
- Task Delegation
- Safety Training
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Building Customer Trust and Loyalty
- De-escalation Techniques
- 50 wpm Typing Speed
Timeline
Eligibility Worker II
Department of Public Social Services
03.2024 - Current
College Counselor Intern
Santee Education Complex
01.2021 - 05.2021
Barista Shift Supervisor
Starbucks
05.2017 - Current
Bachelor of Science - Rehabilitation Services
California State University - Los Angeles