Jazmin Mcghee
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Fidelis Care, excelling in customer service and problem-solving. Demonstrated ability to adapt and thrive in fast-paced environments, enhancing team collaboration and driving positive outcomes. Skilled in computer applications and critical thinking, I've effectively managed high-stress situations, achieving increased customer loyalty and operational efficiency.
Overview
10
10
years of professional experience
Work History
CTA
MTA Metro-North Railroad
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Customer Service Representative
Fidelis Care
04.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Sales Associate
Moncler, USA
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Customer Service Representative
Fidelis Care Insurance
11.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Director
CAMBA Beacon
09.2014 - 05.2018
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
Education
Basic Electricity
MTA Trade School
Brooklyn, NYCosmetology -
Empire Beauty School
Manhattan, NY09.2015
High School Diploma - Performing Arts & Technology
Thomas Jefferson High School
Brooklyn, NY06.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Timeline
CTA
MTA Metro-North Railroad
09.2022 - Current
Customer Service Representative
Fidelis Care
04.2021 - 07.2022
Sales Associate
Moncler, USA
10.2020 - 05.2021
Customer Service Representative
Fidelis Care Insurance
11.2018 - 01.2020
Assistant Director
CAMBA Beacon
09.2014 - 05.2018
Basic Electricity
MTA Trade School
Cosmetology -
Empire Beauty School
High School Diploma - Performing Arts & Technology
Thomas Jefferson High School
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