Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

JAZMIN BOWDEN

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

SCHOOL CLERK

ATLANTA PUBLIC SCHOOLS
02.2021 - Current
  • Makes and receives telephone calls, takes messages, routes calls
  • Maintains school records and files
  • Assists in enrolling new students, withdrawing students, and updating student information
  • Directs substitute teachers and paraprofessionals to appropriate classrooms and provides necessary information
  • Performs a variety of office support tasks in-person for administrators in APS including answering telephones, filing, copying, posting, data entry, typing, and word processing
  • This position is based on enrollment staffing guidelines
  • Maintaining school records in a complete and orderly manner, according to the filing systems
  • Operates standard office equipment, e.g., computer (word processing and data entry), typewriter, telephone, calculator, and copy machines.
  • Maintained daily attendance record of students in school.
  • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
  • Organized and managed school records, student documentation and administrative communications.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Kept in contact with parents and updated regarding child's progress and attendance.

Medicaid Customer Service Representative

GAINWELL TECHNOLOGIES
07.2020 - 02.2021
  • Answer incoming phone calls in a call center setting
  • Navigate information systems to locate information for callers (internal database, Medicaid website, knowledge management tools)
  • Document incoming call appropriately
  • Update Medicaid members and providers on current insurance statuses and claims
  • Maintain HIPAA guidelines to ensure confidentiality
  • Work independently and troubleshoot small technical issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

ASSOCIATE DEGREE - Patient Care Tech

ATLANTA, TECHNICAL COLLEGE
12.2019

Skills

  • Highly Dependable
  • Computer Proficiency
  • Excellent verbal and written English skills
  • Avaya Experienced
  • Writing Skills
  • Time Management
  • Communication Skills
  • Leadership Development
  • Customer service
  • Problem Solving
  • Data Compilation
  • Product Knowledge
  • Data Entry
  • Complaint Resolution
  • Talent Acquisition
  • Call Documentation
  • Remote work experience

Activities

  • Communication Skills
  • Fast Learner
  • Highly Dependable
  • MS Windows proficient
  • Works well under pressure
  • Pays Excellent attention to detail
  • Word processing
  • 33 WPM typing speed
  • Flexible
  • AS400
  • CPR Certified
  • Paraprofessional Certification
  • Written communication skills
  • Claims Handling Skills

Timeline

SCHOOL CLERK

ATLANTA PUBLIC SCHOOLS
02.2021 - Current

Medicaid Customer Service Representative

GAINWELL TECHNOLOGIES
07.2020 - 02.2021

ASSOCIATE DEGREE - Patient Care Tech

ATLANTA, TECHNICAL COLLEGE

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