Jazmin Nicole Mckoy

• Follow up with customers after completed sales to asses satisfaction and resolve technical or service concerns.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Updated customer accounts with current personal and purchasing information
• Processed orders and coordinate deliveries for customers purchased products and answered questions about missing shipment
• Managed time by prioritizing workload and juggling multiple tasks simultaneously
• Resolved customer inquiries, complaints and issues providing insightful solutions
• Shared insights with management regarding member inquiries, concerns and complaints
• Returned customer calls and responded to inquiries and complaints
• Handled day-to-day needs and special projects with good multitasking and research skills
• Planned events based on departmental needs and personal requests
• Created dynamic spreadsheets using knowledge of Microsoft Excel formulas.

• Contributed to weekly meetings for projects and reports updates
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with buyers
• Ensured compliance with company procedures and contract requirements to integrate new vendor/supplier in SAP system
• Optimized system and reports performance capabilities in most efficient, practical way possible
• Drafted project proposals to improve internal and external shuttle service
• Created workflow diagrams charts to clearly demonstrate departments process and timelines
• Drafted and updated daily/weekly reports for purchasing/planning.
• Maintained complete documentation and records of all purchasing activities.

Human Resources Receptionist

• Pre-screened and interviewed applicants, completed reference checks to support recruiting and hiring efforts
• Audited files to verify employee documentation
• Supported employees and managers with day-to-day questions, needs inquiries to provide world class service
• Stayed on top of staff member location thought the day
• Verified visitors identity by checking guest pass ID
• Answered telephone calls to provide information, take messages and set appointments
• Filed paperwork, sorted, and delivered mail and maintained office organization
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
• Answered and redirected incoming phone calls for office
• Processed employee termination paperwork at direction of supervisory staff
• Coordinated itineraries and scheduled appointments for human resources staff
  Order Management
• Direct interaction with production and management
• In charge of scheduling customer requirements
• Expediting orders to production
• Direct service to sales department
• In charge of purchasing supplies for the department