Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jazmin Medina-Vargas

Bel Air,Maryland

Summary

Dedicated and hardworking Supervisor with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance and motivating them to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations.

Overview

10
10
years of professional experience

Work History

Optometric Technician

MyEyeDr
Bel Air, MD
09.2022 - Current
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Assisted with lens and glasses creation and packaging.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Documented patient care by charting patient condition and treatment in records.
  • Promoted healthy vision by counseling and educating patients.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Compiled data from various sources into organized reports for review by management team.
  • Managed database systems containing customer contact information.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Facilitated communication between different departments within the organization.
  • Handled confidential documents in an organized fashion according to established protocol.

Team Member

Target
Abingdon, MD
06.2022 - Current
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Stayed informed of company and store updates from leadership.
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Rotated through series of different stations based on team needs.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.

Supervisor/Cashier Supervisor

Z Vault
Bel Air, Maryland
01.2021 - 03.2022
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cross-trained in every store role to maximize operational knowledge.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Built and maintained working relationships with peers and upper management.

Cashier

Strapasta
Phoenix, MD
01.2015 - 12.2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

Education

Associate of Arts - General Studies

Harford Community College
Bel Air, MD
12.2019

Some College (No Degree) - Nursing

Harford Community College
Bel Air, MD

Skills

  • Customer service
  • Leadership
  • Driving business growth
  • Reliable and trustworthy
  • Team management
  • Relationship building
  • Critical thinking
  • Quality Assurance
  • Bilingual communication
  • Analytical

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Optometric Technician

MyEyeDr
09.2022 - Current

Team Member

Target
06.2022 - Current

Supervisor/Cashier Supervisor

Z Vault
01.2021 - 03.2022

Cashier

Strapasta
01.2015 - 12.2020

Associate of Arts - General Studies

Harford Community College

Some College (No Degree) - Nursing

Harford Community College

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Jazmin Medina-Vargas