Jazmin Mendoza

Customer Service & Community Experience

• Creates a well-organized, customer-focused culture for residents, prospects, vendors, and employees.
• Ensures resident and corporate requests or concerns are addressed promptly and effectively.
• Takes a proactive approach to key customer touchpoints to enhance the overall experience.

Team Support & Development

• Assists in the training, onboarding, and development of new team members.
• Promotes a culture of excellence, strong time management, and continuous learning.
• Embraces and encourages the use of new technologies to drive efficiency and service improvements.

Operational & Financial Support

• Positively contributes to the financial performance of the operating unit.
• Supports the team in meeting key operational metrics.
• Monitors and communicates findings related to Notices to Vacate and follows up on customer satisfaction surveys and social media activity when needed.

Resident Services & Leasing Operations

• Provides support for daily operations in the Resident Services Office, which may include:
  Leasing and renewals
  Processing move-ins, move-outs, and transfers
  Handling lease agreements and final account statements
  Managing delinquencies and applications
• Ensures all responsibilities are performed in alignment with company policies and procedures.

Communication & Documentation

• Accurately documents and communicates key information, including resident concerns, resolutions, and operating updates, using appropriate software systems.

Community Standards & Quality

• Regularly walks and inspects all communities within the operating unit.
• Works with the team to ensure the appearance and quality consistently meet Irvine Company standards.

Additional Responsibilities

• Performs other duties as assigned.
• Responsibilities may vary slightly based on the specific needs of the operating unit.