Jazmin Mendrala
Hoover,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inbound Contact Rep II
Humana
01.2023 - 11.2024
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Office Manager
Palmetto Maids, LLC
08.2018 - 12.2022
- Responsible for the management of all cleaning functions in each venue.
- Allocate chores to workers and inspect work afterwards to ensure it is performed to meet standards.
- Listen to clients complaints, investigate, and correct any anomalies to reassure clients of the company's commitment to excellence and customer satisfaction.
- Responsible for ensuring there is safety in the work place, deploying training for all fresh staff, and making sure the applicable paperwork is signed off.
Certified Pharmacy Technician (CPhT)
Long's Drugs
08.2018 - 08.2019
- Responsible for taking prescriptions over the phone and in person, working with health professionals and customers, mix medicines, count pills, measure medication, and help take payments.
- Label and package medications according to Long's policy, applicable laws and regulations, and standards of practice to ensure safe, accurate administration.
- Works with both paper documents and electronic files, and does routine tasks like data entry, organization, cross-referencing, scanning, copying and retrieval.
Certified Pharmacy Technician (CPhT)
CVS Health
12.2015 - 08.2018
- Safely and accurately prepare all medications using proper techniques, calculations and appropriate precautions.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Trained new pharmacy staff on computer system and drug management protocols.
Cleaning Maid
Krafft Cleaning Services
09.2014 - 09.2015
- Schedule, coordinate, direct and perform routine and comprehensive custodial maintenance of assigned facilities.
- Vacuum, shampoo and spot clean carpets and furniture; wash windows.
- Assisted in training of lower level employees.
Crew Trainer
McDonald's
03.2012 - 09.2014
- Received customers pleasantly, took orders, transmitted to kitchen staff, served, and prepared bills.
- Adhered to the quality and work standards of the chain.
- Maintained cleanliness in the work stations.
- Responsible for training new employees.
LPN Internship
Samaritan Summit Village
01.2014 - 02.2014
- Completed clinical rotations in Geriatric, Pediatric and Orthopedic units.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Provided quality nursing care in accordance with resident care policies and procedures.
Education
General Studies
Jefferson Community College
Watertown, NYSkills
- Goal oriented
- Data entry proficiency
- Strong interpersonal skills
- Social perceptiveness
- Training experience
Certification
- Licensed Real Estate Agent (AL)
Timeline
Inbound Contact Rep II
Humana
01.2023 - 11.2024
Assistant Office Manager
Palmetto Maids, LLC
08.2018 - 12.2022
Certified Pharmacy Technician (CPhT)
Long's Drugs
08.2018 - 08.2019
Certified Pharmacy Technician (CPhT)
CVS Health
12.2015 - 08.2018
Cleaning Maid
Krafft Cleaning Services
09.2014 - 09.2015
LPN Internship
Samaritan Summit Village
01.2014 - 02.2014
Crew Trainer
McDonald's
03.2012 - 09.2014
General Studies
Jefferson Community College
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