Jazmin Millan
Reading,PA
Summary
To utilize my job experience and develop new skills and acquire knowledge as to make significant contribution to a growing company
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
OneMain Financial
08.2022 - Current
- Implemented training programs to enhance team performance and operational efficiency.
- Coordinated staff schedules to optimize resource allocation and ensure seamless operations.
- Led initiatives to improve customer service standards, resulting in enhanced client satisfaction.
- Analyze reports and makes recommendations based on increasing branch profitability.
- Receiving and processing credit and employment verifications, and recording information obtained.
- Processing payments and handling all aspects of past due accounts.
Sr. Personal Loan Specialist
One Main Financial
05.2021 - 08.2022
- Assists customers with financial solutions based on customer’s needs.
- Educated customers on terms and conditions of their loans to ensure a clear understanding.
- Coordinate collections activities for assigned accounts.
- Maintain current, accurate and complete information on the status of all customers in Portfolio.
- Respond in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under the policy and procedure or to respond to inquiries
- Utilize credit underwriting techniques.
- Develop new relations and maintain existing relationships throughout the loan process and life of the loan.
Collection Agent for consumer and overdraft Accounts
Santander Bank
03.2019 - 05.2021
- Assists customer service collections team with research and questions.
- Assists in upkeep of various Collections tracking reports.
- Coordinate collections activities for assigned accounts.
- Maintain current, accurate and complete information on the status of all customers in Portfolio.
- Respond in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under the policy and procedure or to respond to inquiries
- Serves as a point of contact between the customer, collections officer, and operations.
- Support in the rollout of systems for collections, understand and adhere to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting.
- Use various collection systems to update customers’ accounts and to send correspondence.
Personal Banker 2 & Business Specialist
Wells Fargo Bank
12.2012 - 03.2019
- Responsible for helping clients reach the financial goals.
- Educating customers in new and existing products that will help with the finance.
- Manage customers portfolio.
- Develop and maintain relationships with Wells Fargo partners.
- Identify cross sell opportunity.
- Make outbound calls.
Assistant General Manager
Hampton Inn
10.2008 - 03.2011
- Assume Authority for the hotel in the absence of the General Manager for all operations within the hotel.
- Ensured that every department head was aware of operational goals and hence is made aware of the necessary tools.
- Ensured that all household staff and other staff comply with Astra Hotels policies, e.g. fire, safety precautions, etc.
- Recruit and monitor relevant staff for their specific operations.
- Plan work schedule as per requirement.
- Meet as well as greet customer
- Deal with customer queries and complaints.
- Address customer problems as well as troubleshoots.
- Ensure events and conferences run without interruptions.
- Supervise the supplies and furnishings.
- Deal with the contractors.
Education
Associate Degree - Accounting
Universidad Interamericana De Bayamon
Bayamon, PR01.1998
Skills
- Customer service
- Credit Handeling
- Team leadership
- Decision-making
Certification
- PA Life Insurance
- Appointed notary public
Languages
Spanish
Full Professional
Timeline
Assistant Manager
OneMain Financial
08.2022 - Current
Sr. Personal Loan Specialist
One Main Financial
05.2021 - 08.2022
Collection Agent for consumer and overdraft Accounts
Santander Bank
03.2019 - 05.2021
Personal Banker 2 & Business Specialist
Wells Fargo Bank
12.2012 - 03.2019
Assistant General Manager
Hampton Inn
10.2008 - 03.2011
Associate Degree - Accounting
Universidad Interamericana De Bayamon
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