Jazmin Miller

• Collaborated with medical staff to identify and implement scheduling process improvements.
• Handled high-volume calls, maintaining them in a timely manner.
• Processed payments and updated accounts to reflect balance changes.
• Collaborated with physicians and other healthcare staff to ensure timely appointment scheduling.
• Ensured compliance with HIPAA regulations when handling confidential patient data.
• Routed laboratory or diagnostic results to appropriate staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Updated and maintained databases with current information.

Handled inbound calls from English-speaking and Spanish-speaking customers. Addressing inquiries and resolving issues promptly and courteously. Utilized effective communication skills to explain complex financial concepts and transactions clearly.

• Completed day-to-day duties accurately and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Managed a high-volume call queue, maintaining an average wait time of less than one minute.
• Open accounts for new services to new clients.
• Adding services to current clients.
• Knocking on doors for future prospective clients.

Greeted and assisted patients in a friendly and professional manner, answering phone calls, and scheduling appointments. Update patient forms and medical records accurately in the EHR. Collect necessary paperwork, copays, and patient balances, resulting in efficient patient flow.

• Collect necessary paperwork and copays for patient appointments, such as authorizations and referrals.
• Compiled and recorded medical charts, ensuring accurate and organized medical records.
• Maintained the appearance and function of office equipment and facilities.
• Assisted in a daily billing task and operative notes to ensure accurate record-keeping.

Managed front desk operations, greeted patients, scheduled appointments, checked in and checked out patients in a timely manner.

• Verified insurance coverage for patients and explained benefits, resulting in accurate billing.
• Schedule and confirm appointments, collect copays, and update patients' demographics.
• Provided assistance to patients, admin, and clinical staff to ensure efficient patient flow.
• Assisted in compiling and recording medical charts, ensuring organized medical records.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Assisted in administrative tasks, managed patient records, and ensured accurate documentation of medical charts. Schedule appointments, and maintain office equipment and supplies.

Provided support to the medical staff, and ensured efficient patient flow.

• Assisted in administrative tasks, such as filing and managing patient paperwork.
• Verified insurance coverage for patients and explained benefits, resulting in accurate billing.
• Schedule appointments, and maintain office equipment and supplies.
• Assist with interviews for new prospective employees.

Greeted and checked in patients, answered and routed phone calls, scheduled appointments, verified insurance coverage, answered patient questions, and performed various administrative duties as assigned.

• Greet and check in up to 30 patients per day, resulting in a welcoming and efficient patient experience.
• Answered and routed phone calls to appropriate personnel, resulting in accurate billing.
• Translate for Spanish-speaking patients with doctors and nurses.
• Printing vouchers for pregnant patients.
• Manage a daily cash drawer.
• Print death and birth certificates for patients.