I would apply my medical assistant skills to deliver high quality patient care and provide efficient administrative skills to support the goals of my work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Manager
Greater family health
03.2022 - Current
Coordination and continuity of care for all Greater Family Health patients
Facilitates patient referrals to specialty care
Assisted patients with Ultrasound, follow-up and specialty care
Assists patients in obtaining prior authorization for diagnostic studies
Provided translation services during calls for Spanish speaking patients
Provided resources for low-cost services to self-pay patients
Facilitates coordination of care to achieve individual patient clinical measures
Ensures compliance with Greater Family Health quality assurance and risk management standards
Performs community outreach and education creating linkages to other health facilities, physicians and social agencies to increase awareness of Greater Family Health’s activities and presence in community
Medical Receptionist
GREATER FAMILY HEALTH
08.2020 - 03.2022
Welcome patients and visitors to the Center, determine their needs and respond accordingly
Check-in/Check-out patients
Prepare all paperwork for next day’s appointments
Review registration package for completeness and provide assistance to patients in completing any necessary forms
Enter pertinent patient information in the EPM/EHR System completely and accurately
Answer and distribute phone calls to appropriate staff members
Take complete and accurate messages
Schedule appointments for patients
Follows all Primary Care Medical Home (PCMH) policies and procedures
Daily data entry
Recheck and File previous days paperwork
Use of copy machine, fax, and scanning
Assisting customers with any questions or concerns
Receptionist
Randall Road Animal Hospital
12.2017 - 08.2020
Avimark system
Daily data entry maintaining accurate medical records check patients in and out of exam rooms
Answering/directing calls (switchboard)
Processing payments such as (cash, credit, debit, care credit)
Schedule routine appointments and surgery
Prepare next days surgery paperwork
Taking proper precautions with sick pets/clients
Use of copy machine, fax, and scanning
Use of word document and excel for office projects
Oversee social media accounts
Handling of new client forms
Providing quotes for Vet visits
Marketing specials and sales
Ordering and Inventory
Having knowledge of vaccines and prevention
Assisted Vet techs during appointments and surgeries
Provided Translation services during appointments or calls for Spanish speaking clients
Assisting customers with any questions or concerns
Vet street use for appointment requests
In charge of opening and closing office during shifts
Receptionist and Greeter
Tower Hill Health Care
11.2016 - 10.2017
Filing
Switchboard
Answered Phones (directed calls to departments)
Scheduling of Appointments
Daily Data Entry
Keeping track of daily payments on paperwork
Distributed Mail throughout the office
Assisted with costumer inquiries
Signed in/out all who entered building
Distribute Fax invoices
Acted as support staff - Assisted others with daily duties
Education
Registered Medical Assistant - Medical Assisting
Elgin Community College
Elgin, IL
08.2023
High School Diploma - undefined
South Elgin High School
2012
Skills
Office Administration
Medical Office Experience
Insurance Verification
Medical Scheduling
Medical Records
Medical Terminology
Bilingual
Medical receptionist
Patient care
HIPAA
Phlebotomy
Venipuncture
Medical Billing
EMR Systems
American Red Cross
Additional Information
Customer Relations, Team Player, Quick Learner, Organized, Focused and Dedicated,
Computer programs (Microsoft word, excel, power point, ) Cash handling accuracy
Certification
Certified Phlebotomist November 2021 to November 2022
CPR Certification July 2022 to July 2024
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer