Jazmin Murguia
Culver,OR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Bilingual Customer advocate skilled at communicating with people from Latino and white backgrounds while providing exceptional client satisfaction. Natural leader with passion for team building and promoting positive company morale.
Overview
11
11
years of professional experience
Work History
Client Service Assistant
Latino Community Association
05.2024 - Current
- Developed strong relationships with clients, resulting in increased trust and long-term clientele.
- Educated clients on company offerings, policies, and procedures, ensuring they were well-informed and could make sound decisions.
- Collaborated with internal teams to ensure seamless service delivery to clients.
- Handled sensitive client data with utmost confidentiality, adhering to company policies and legal requirements.
- Supported the onboarding of new clients by assisting with account setup procedures and ensuring smooth transitions.
- Efficiently resolved client issues by liaising with appropriate departments and following up until a satisfactory solution was reached.
- Assumed responsibility for updating client databases with accurate information, allowing the organization to better analyze trends and tailor its services accordingly.
- Maintained an organized filing system for all client documents, easing retrieval of crucial information when needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Mail Carrier
Post Office
12.2022 - 12.2023
- Distributed mail on foot to residences and businesses, delivering to approximately 120 customers per shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Teller
Wells Fargo Bank
12.2016 - 07.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Ability to fluently communicate both verbally and in writing with customers in both English and Spanish.
Caregiver
Central Oregon Collective
08.2014 - 11.2016
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Cashier
Kohls Department Store
02.2014 - 03.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Processed refunds and exchanges in accordance with company policy.
- Fluently communicated both in English and Spanish with customers.
Caregiver
Home Instead Seniors Care
03.2013 - 07.2014
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Education
High School Diploma -
Bend Senior High School
06.2012
Skills
- Basic Computer Literacy
- Organizational capabilities
- self motivated
- Cash Handling
- bilingual
- Customer Focus
Languages
Spanish
Timeline
Client Service Assistant
Latino Community Association
05.2024 - Current
Mail Carrier
Post Office
12.2022 - 12.2023
Teller
Wells Fargo Bank
12.2016 - 07.2018
Caregiver
Central Oregon Collective
08.2014 - 11.2016
Customer Service Cashier
Kohls Department Store
02.2014 - 03.2015
Caregiver
Home Instead Seniors Care
03.2013 - 07.2014
High School Diploma -
Bend Senior High School
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