Jazmin Ortiz
Neptune City,NJ
Summary
Skilled in retail management and operations with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
01.2024 - 11.2024
- PT position, key holder
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interacted well with customers to build connections and nurture relationships.
- Receive 1,000 avg piece trucks
- Created and maintained safe and secure work environments for employees.
- Operate, fill, and empty baler
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Cleaning and preventing hazards or accidents
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Personal Shopper
Walmart
07.2023 - 11.2023
- Performing various movements constantly, carrying and lifting heavy products alone and as a team.
- Cleaning and organizing stations and backroom
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Contributed to team objectives in fast-paced environment.
Helping Hands/Cashier
Wegmans
04.2021 - 02.2022
- Keep store carts organized and accessible for patients
- Push and pull over 60lbs (whole shift)
- Lift and carry over 30lbs (once or more per shift)
- Work and attend lot in all weather
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted with maintaining an organized and clean lot, contributing to a positive appearance.
Education
High School Diploma -
Neptune High School
Neptune City, NJ06.2023
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Store opening and closing
- Attention to detail
- Store operations
- POS systems
- Staff management
- Goals and performance
- Retail operations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Dollar Tree
01.2024 - 11.2024
Personal Shopper
Walmart
07.2023 - 11.2023
Helping Hands/Cashier
Wegmans
04.2021 - 02.2022
High School Diploma -
Neptune High School