Jazmin Ovalles
Staten Island,NY
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Care Design New York
09.2023 - Current
- Streamlined office procedures to improve workflow consistency and reduce turnaround times on tasks.
- Supported onboarding processes by preparing new employee equipment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Prior Authorization Specialist
Citywide Radiology
07.2022 - 09.2023
- Process prior authorization requests efficiently, ensuring timely approvals for patient imaging services.
- Collaborate with healthcare providers to gather necessary documentation and expedite approval processes.
- Review medical records for compliance with insurance requirements, enhancing accuracy in submissions.
- Utilize electronic health record systems to track authorization status and maintain accurate patient information.
- Analyze trends in authorization denials, recommending process improvements to reduce future occurrences.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Communicated with people from various cultures and backgrounds on application process.
Restaurant Manager
The Juice Theory
08.2019 - 07.2022
- Directed daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored staff to enhance team performance and service quality.
- Developed and executed marketing strategies to increase customer engagement and brand visibility.
- Fostered a positive work environment, enhancing employee satisfaction and retention rates.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Human Resources Specialist
Target
07.2018 - 08.2019
- Managed employee onboarding processes, ensuring compliance with company policies and procedures.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Improved organizational culture with introduction of team-building activities.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York (City), NYBachelor of Science - Business Administration
SUNY Empire State College
Saratoga Springs, NY06-2027
Skills
- Workflow optimization
- Customer service
- Communication skills
- Employee onboarding
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Critical thinking
- Prioritization
- Attention to detail
- Organizational skills
Timeline
Administrative Assistant
Care Design New York
09.2023 - Current
Prior Authorization Specialist
Citywide Radiology
07.2022 - 09.2023
Restaurant Manager
The Juice Theory
08.2019 - 07.2022
Human Resources Specialist
Target
07.2018 - 08.2019
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Bachelor of Science - Business Administration
SUNY Empire State College