Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Jazmin Padilla

2347 Myer Ave, Leesburg,FL

Summary

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Overview

10
10
years of professional experience

Work History

INDEPENDENT CONTRACTOR

NEXREP
11.2024 - Current
  • Respond to customer inquiries promptly and accurately via phone, email.
  • Effectively troubleshoot customer issues and provide appropriate solutions.
  • Navigate and utilize CRM systems to access customer information and update records
  • Manage customer expectations and escalate complex issues to relevant departments when necessary
  • Maintain a high level of product knowledge to answer customer questions accurately
  • Adhere to company policies and procedures while delivering customer service
  • Monitor individual performance metrics and strive to achieve target
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

BUSSINESS REPRESENTATIVE

AZURI REAL ESTATE
02.2024 - 09.2024
  • Client relationships: Maintain and strengthen relationships with existing clients
  • New business: Identify and develop new business opportunities
  • Customer service: Meet with clients to provide customer service
  • Payments: Process payments
  • Communication: Communicate the value of the company's products or services to potential clients
  • Project management: Coordinate with internal teams to ensure projects are completed on time and within budget
  • Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.

CUSTOMER SERVICE REPRESENTATIVE/INTAKE SPECIALIST

MAXIMUS
01.2023 - 12.2023
  • Answer customer phone calls and provide them with the information that they request
  • Resolve customer complaints in a fair manner
  • Elevate customer concerns to managers and supervisors as needed
  • Become knowledgeable about our company's offerings
  • Provide exceptional customer support in every phone call
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CUSTOMER SERVICE REPRESENTATIVE

TTEC
01.2021 - 01.2023
  • Answer customer phone calls and provide them with the information that they request
  • Resolve customer complaints in a fair manner
  • Elevate customer concerns to managers and supervisors as needed
  • Become knowledgeable about our company's offerings
  • Provide exceptional customer support in every phone call

INTAKE SPECIALIST

TOPTALENT STAFFING
01.2021 - 01.2022
  • Assist as required, in sending letters inviting applicants to provide updated/current documentation to support their eligibility for the program
  • Conduct applicant intake interviews and obtain necessary verification and other required information
  • Properly process applicants' files as assigned within prescribed timeframe
  • Determine rent reasonableness, calculate utility allowance, and apply the 30% rent burden test
  • Outbound and Inbound calls

RECEPTIONIST/MARKETING COORDINATOR

POINCIANA MEDICAL CLINIC
01.2020 - 01.2021
  • Arranged and verified appointments, attended calls, and greeted all patients and guests promptly and courteously
  • Maintained and updated patient records quickly and accurately
  • Prepared billing, verified insurance eligibility
  • Marketing and promoted clinic for new patients
  • Arranged event with insurance agents to promote the clinic

MARKETING REPRESENTATIVE

IMA MEDICAL GROUP
01.2019 - 01.2020
  • Responsible for advertising, marketing, and distributing information for benefits and services
  • Meet with doctors and staff members and make presentations to persuade potential clients to use their goods which include medicines, prescription drugs, and transportation
  • Make events with insurance agents to enroll patients to the clinic
  • Outbound and Inbound calls
  • Arranged and verified appointments, attended calls, and greeted all patients and guests promptly and courteously

FRONT DESK/RECREATIONAL STAFF

FIRST SERVICE RESIDENTIAL
01.2015 - 01.2018
  • Performed all duties of a receptionist
  • Inbound and Outbound calls
  • Filling
  • Enroll Memberships for Fitness center and Community Pool
  • Make contracts for events and churches, collect money

Education

AAS - HEALTH INF TECH

AMERICAN COLLEGE FOR MEDICAL CAREERS
ORLANDO, FL
01.2014

Skills

  • Bilingual: English and Spanish
  • Microsoft Office
  • Inbound and Outbound Calls
  • Customer Service
  • Data entry
  • Ability to work under pressure
  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Project management
  • Scheduling
  • Schedule management
  • Client consultation
  • Attention to detail
  • Customer support
  • Problem-solving
  • Client management
  • Active listening
  • Multitasking Abilities
  • Organizational skills
  • Teamwork

Personal Information

Title: AHIMA, CPC-P, RHIA, CPT, ICD-9, AAPC, CPC-H, RHIT, ICD-10, HPCPS

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

INDEPENDENT CONTRACTOR

NEXREP
11.2024 - Current

BUSSINESS REPRESENTATIVE

AZURI REAL ESTATE
02.2024 - 09.2024

CUSTOMER SERVICE REPRESENTATIVE/INTAKE SPECIALIST

MAXIMUS
01.2023 - 12.2023

CUSTOMER SERVICE REPRESENTATIVE

TTEC
01.2021 - 01.2023

INTAKE SPECIALIST

TOPTALENT STAFFING
01.2021 - 01.2022

RECEPTIONIST/MARKETING COORDINATOR

POINCIANA MEDICAL CLINIC
01.2020 - 01.2021

MARKETING REPRESENTATIVE

IMA MEDICAL GROUP
01.2019 - 01.2020

FRONT DESK/RECREATIONAL STAFF

FIRST SERVICE RESIDENTIAL
01.2015 - 01.2018

AAS - HEALTH INF TECH

AMERICAN COLLEGE FOR MEDICAL CAREERS

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Jazmin Padilla