Jazmin Patenio
Mojave,CA
Summary
Adept at managing high-stress situations and fostering positive customer relationships, I significantly enhanced client loyalty at Cingular Wireless, AT&T. My background in meticulous financial management and compassionate care underlines my ability to blend hard skills like documentation with soft skills such as emotional support, ensuring comprehensive service excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Caregiver
Harold Ulrich
07.2017 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cook Shift Leader
Jack in the Box
11.2015 - 07.2017
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Assistant Manager
Taco Bell
02.2012 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Loan Processor
Kitsap Bank
04.2008 - 06.2011
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Customer Service Representative
Cingular Wireless, AT&T
07.2007 - 02.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Teller
BancFirst
07.2006 - 07.2007
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Bank Teller
Kitsap Bank
01.2004 - 06.2006
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Assistant Manager
Kentucky Fried Chicken
06.1995 - 09.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Arts - Culinary Arts And Restaurant Management
University of Antelope Valley
Lancaster, CA09-2014
High School Diploma -
Central Kitsap High School
Silverdale, WA06-1997
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Emotional support
- Strong ethics
- Compassionate care
- Verbal and written communication skills
- Flexible schedule and availability
- Direct patient care
- Documentation
Certification
Culinary Arts and Restaurant Management
Languages
Tagalog
Full Professional
Spanish
Limited Working
Timeline
Caregiver
Harold Ulrich
07.2017 - Current
Cook Shift Leader
Jack in the Box
11.2015 - 07.2017
Assistant Manager
Taco Bell
02.2012 - 11.2015
Loan Processor
Kitsap Bank
04.2008 - 06.2011
Customer Service Representative
Cingular Wireless, AT&T
07.2007 - 02.2008
Bank Teller
BancFirst
07.2006 - 07.2007
Bank Teller
Kitsap Bank
01.2004 - 06.2006
Assistant Manager
Kentucky Fried Chicken
06.1995 - 09.2003
Associate of Arts - Culinary Arts And Restaurant Management
University of Antelope Valley
High School Diploma -
Central Kitsap High School
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