Jazmin Perez
Apopka,FL
Summary
Qualified Shift Lead Manager offering expertise in team leadership, customer service, and operational efficiency. Experience includes overseeing daily operations, managing staff rosters, ensuring excellent customer satisfaction, and maintaining high standards of cleanliness and safety. Strengths encompass strong decision-making skills, problem-solving abilities, along with effective communication and motivational techniques. Past roles have shown significant improvement in team productivity and morale through strategic scheduling and positive reinforcement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Starbucks
Apopka, FL
02.2024 - Current
- Assisted in the training of new employees.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored employee performance and provided feedback on areas for improvement.
- Coached and trained employees and managed daily work assignments to enhance operations.
Brand Ambassador
Aerie By American Eagle
Palm Beach Gardens, FL
07.2022 - 11.2024
- Effectively built relationships with both established and potential customers.
- Increased sales by encouraging customers to purchase additional products and services.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
- Utilized social media platforms to promote brand and interact with audience.
Front of House Employee
Bolay
Wellington, FL
08.2022 - 07.2023
- Resolved customer complaints in a professional and courteous manner.
- Enforced safety protocols within the restaurant environment at all times.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Shift Lead
Vitality Bowls
Castle Rock, CO
08.2021 - 07.2022
- Assisted in the training of new employees.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Supervised staff during shift changes and ensured transition went smoothly.
- Analyzed key performance indicators to identify effective strategies.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
Some College (No Degree) - Project Management
Arizona State University
Tempe, AZSkills
- Productivity monitoring
- Team motivation
- Guest service
- Coaching and mentoring
- Conflict resolution
- Conflict management
- Staff supervision
Accomplishments
- Deans list
- National Honors society
Certification
- Real Estate Licence
Timeline
Shift Lead
Starbucks
02.2024 - Current
Front of House Employee
Bolay
08.2022 - 07.2023
Brand Ambassador
Aerie By American Eagle
07.2022 - 11.2024
Shift Lead
Vitality Bowls
08.2021 - 07.2022
Some College (No Degree) - Project Management
Arizona State University