Jazmin Perez
Joliet,IL
Summary
Dynamic professional with proven expertise in customer satisfaction and cash management. Recognized for enhancing order accuracy and reducing processing time through effective communication and meticulous attention to detail. Skilled in telephone etiquette, adept at resolving conflicts, and committed to fostering positive customer relationships.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Clerk
RJW Transport
09.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Order Picker
Partners Warehouse
08.2021 - 02.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Customer Service Representative
The Blue Kangaroo Cafe
07.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Joliet West High School
Joliet, IL05.2020
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Customer service
- Bilingual
Timeline
Clerk
RJW Transport
09.2022 - Current
Order Picker
Partners Warehouse
08.2021 - 02.2022
Customer Service Representative
The Blue Kangaroo Cafe
07.2018 - 07.2020
Joliet West High School
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