Jazmin Perez Sotelo
San Diego,CA
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
11
11
years of professional experience
Work History
Human Resources Director
Filicali Inc
05.2018 - 01.2024
- Developed succession plans and promotion paths for staff.
- Evaluated HR metrics regularly to assess program effectiveness and make data-driven decisions for continuous improvement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Recruited top talent to maximize profitability.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
- Fostered positive work environment through comprehensive employee relations program.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Met with employees annually for progress reviews and performance assessments.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Human Resources Director
American Income Life Insurance Company
02.2017 - 05.2018
- Streamlined recruitment processes by implementing effective applicant tracking systems and organizational tools for increased efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Hired employees and initiated new hire paperwork process.
- Implemented creative marketing techniques for job postings, showcasing company culture and attracting top-quality candidates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Ensured compliance with all federal, state, and local regulations related to recruitment practices.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Proved successful working within tight deadlines and a fast-paced environment.
Life Insurance Agent / Specialist
American Income Life Insurance
12.2015 - 01.2018
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Conducted annual reviews of existing policies to update information.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
American Income Life Insurance Company
12.2014 - 12.2015
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Learned and adapted quickly to new technology and software applications.
Receptionist
Easy Choice Insurance
08.2012 - 12.2014
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
San Diego High School
San Diego, CA06.2011
Associate of Arts - Business Management And Marketing
The Art Institute of California - San Diego
San DiegoSkills
- Training Needs Analysis
- Hiring and Onboarding
- Exit Interviews
- Onboarding, Training, and Development
- Skilled in [Software]
- Customer Relationship Management (CRM)
- Customer Account Management
- Follow-up skills
- Work Prioritization
- Computer Skills
- Customer communications
Languages
Spanish
Full Professional
Timeline
Human Resources Director
Filicali Inc
05.2018 - 01.2024
Human Resources Director
American Income Life Insurance Company
02.2017 - 05.2018
Life Insurance Agent / Specialist
American Income Life Insurance
12.2015 - 01.2018
Customer Service Representative
American Income Life Insurance Company
12.2014 - 12.2015
Receptionist
Easy Choice Insurance
08.2012 - 12.2014
High School Diploma -
San Diego High School
Associate of Arts - Business Management And Marketing
The Art Institute of California - San Diego