Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jazmin Poll

Kent,WA

Summary

Experienced Customer service supervisor who excels at relationship building, Knowledgeable in providing friendly, through customer service clients, families and fellow professionals. Highly skilled at problem solving and conflict resolution, and able to maintain teamwork. Able to network with Public organizations and businesses to create successful partnerships. Speak fluent English, Chuukese and Pohnpeian and fair American Sign Language. Mobil Site supervisor with over 10+ years of successful experience in cash handling and customer service. Recognized consistently for performance excellence and contributions to success in Gas Station industry. Strengths in patience backed by training in customer service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Food Service Worker

SSP America
03.2024 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Utilized POS system to receive and process food and beverage orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored food quality and freshness throughout day.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Adjusted food preparation methods in accordance with customer requests.
  • Cleaned and organized kitchen, dining and service areas.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Customer Service Representative

Taro Brand Poi
12.2023 - 02.2024
  • Responded to 50 customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Cross-trained and provided backup support for organizational leadership.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.

Repacker

Fresh Point, Ohau
09.2023 - 12.2023
  • Assembled boxes, cartons and containers to package items.
  • Sealed containers and packages with glue, tape or other materials.
  • Re-packaged damaged or incorrectly packaged items.
  • Recorded product, packaging and order information on specified forms.
  • Loaded items onto conveyor belts and pallets.
  • Counted items to verify accuracy of orders.
  • Operated shrink wrap, banding and other wrapping machines.
  • Placed items into bags, boxes or other containers.
  • Weighed packaged items to calculate total weight.
  • Monitored packaging machinery to make needed adjustments.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Sorted and stacked finished items.
  • Cleaned and maintained production area and equipment.
  • Packaged fragile items with cushioning material.
  • Secured items for storage or shipment.
  • Inspected items for defects and damage.
  • Labeled containers, container tags or products.

Human Resources Assistant

Department of Public Health and Social Services
07.2022 - 07.2023
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Answered and redirected incoming phone calls for office.
  • Posted positions through approved recruitment channels.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Assisted with on-boarding process of new hires.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Organized new employee orientation schedules for new hires.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Converted employee status from temporary to permanent.
  • Compiled employee records from individual departments to maintain central files.
  • Helped employees register for benefits programs using online portals.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.

Communicable Disease Investigator

Department of Public Health and Social Services
02.2022 - 07.2023
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Conducted research, gathered information from multiple sources and presented results.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional service.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Airport Public Health Processor

Department of Public Health and Social Services
02.2021 - 07.2023
  • Worked closely with to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Served passengers and followed outlined steps of service.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to passengers requests, confirming full understanding before addressing concerns.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Community Program Aide II

Department of Public Health and Social Services
01.2020 - 07.2023
  • The CPA I assist in providing information and materials to community members regarding covid -19 and other communicable diseases as needed.
  • Assists in program staff with disease surveillance activities and with epidemiological investigations of contacts to communicable diseases and includes program data collection,data entry and record keeping activities.
  • Assist in routine and basic clerical task with the program and help with client intake and screening.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Actively listened to Patients and clients requests, confirming full understanding before addressing concerns.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Developed team communications and information for meetings.

Community Program Aide I

Department of Public Health and Social Services
10.2020 - 02.2021
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-to-day duties accurately and efficiently.
  • Onboarded new temps by entering patient information into systems.
  • Created plans and communicated deadlines to complete projects on time.
  • Prepared variety of different written communications, reports and documents.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained knowledge and experience working with children in educational setting.
  • Went door to door checking on vulnerable residents, offering companionship and handling individual needs.
  • Exhibited excellent communications and customer service relations skills.
  • Developed strong interpersonal communication skills to promote relationship building with internal and external patients.
  • Interviewed clients and family members to obtain key information for case planning and management.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.

Owner

Sassys Lounge
01.2019 - 01.2020
  • Provide excellent customer service to all clients and adhere to all safety and Health guidelines.
  • Provide Fun and outgoing vibe, always a friendly Bar.
  • Excellent in resolving complaints,fast and accurate customer purchase transactions.Main goal is to provide best customer service.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations, including accounting, finance, marketing and public relations.
  • Reconciled daily sales, returns and financial reports
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Managed 2 employees by supervising daily tasks.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

Area Supervisor

PE&J LLC
01.2018 - 01.2019
  • 5 +Years of experience in customer service.
  • Manages team of 15 + crew members to serve customers efficiently and hygienic standards.
  • Minimize work accidents by safety training in partnership with Mobil Oil Guam.
  • Motivating and mentoring staff, writing reports, providing directions and providing leadership.
  • Monthly inventories, store orders.
  • Schedule employee shifts, delegate workload, audit accounting and finances.
  • Ensure quality controls, maintain overall store appearance and communicate to customers on how to improve service.
  • Reports directly to the Manager.
  • Manage store inventories,delegates duties for 15+ crew members.
  • In charge of fuel inventory.
  • Check ATG for any unusual alarms in the underground storage Tank (UST) and have documents readily available for EPA inspections.

Site Supervisor

Mobil Oil Guam Inc
01.2010 - 01.2018
  • Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Completed accurate material and labor estimates for jobs with budgets.
  • Directed projects according to schedule and quality demands.
  • Administered budget, tracked expenses and documented changes.
  • Supported 10 field crews to maximize quality and work efficiency.
  • Organized and optimized daily operations of 10 crew in 3 Mobil Locations with consistent on-time delivery.
  • Developed work schedules for all team members to maximize shift coverage.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Delivered reports to Mobil Asia Pacific in bangkok daily to detail project updates and likely completion dates, noting delays and causes.
  • Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Maintained zero-2 site accidents and lost work days for 12 years.
  • Sourced suppliers and purchased necessary materials for work.
  • Analyzed project blueprints and specifications to identify exact number of staff needed to complete job.

Site Supervisor

SGH CORP
01.2009 - 01.2018
  • 5+ Years of experience in customer service.Manage a team of 9 crew members to serve customers efficiently and hygienic standards.
  • Minimize work accidents by safety training in partnership with Mobil Oil Guam.
  • Motivating and mentoring staff, writing reports, giving directions and providing leadership.
  • Monthly inventories, store orders.
  • Schedule employee shifts, delegate workload, accounting and finances .Ensure quality controls, maintain overall store appearance and communicate to customers on how to improve service.

Cashier Adelup Mobil

SGH CORP
01.2009 - 01.2010
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving product or service issues.
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used coordination and planning skills to achieve results according to schedule.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Maintained excellent attendance record, consistently arriving to work on time.

Customer Service Cashier

Delta Management, Shell Guam
01.2007 - 01.2008
  • Collects payments from Customers Daily Cash report and finalize cash deposit for each shift Ensure customers are being assisted Customer service training and safety training from both, Receiving and post payment for CitiBank Credit cards Merchandising store and assist with inventory.
  • Report Fuel Inventory to Fuel Dispatch every Hour.

Education

Human Services

Guam Community College
Guam
2022

Criminal Justice

Guam Community College
Guam
2013

Diploma - General Studies

Pohnpei Island Central School
Pohnpei, Federated States Of Micronesia
06.2006

Skills

  • Management and leadership training
  • Proficient systems and programs ( MS office, Excel,etc)
  • Strong Public Speaking and Presentation skills
  • Accounting
  • Basic
  • Clerical
  • CPA I
  • Credit
  • Clients
  • Client
  • Excellent customer service
  • Customer service
  • Customer service training
  • Data collection
  • Data entry
  • American Sign Language
  • English
  • Fast
  • Inventory
  • Leadership
  • Leadership training
  • Materials
  • Mentoring
  • Merchandising
  • Excel
  • MS office
  • Oil
  • Presentation skills
  • Public Speaking
  • Quality
  • Receiving
  • Record keeping
  • Safety
  • Administrative Work

Certification

  • Certified N95 Fit Tester , 3M - 05/2021
  • Certified Covid - 19 Swabber - 04/2021
  • National Network of Disease and Centers for Disease Control Case Investigation and Contact tracing - 03/2021
  • HIPPA Training 05/2021
  • Cultural Diversities and Linguistic 03/2021
  • Serve Safe Food Safe Training - Manager Certificate - 02/2020
  • Customer Service Training 09/2018
  • Underground Storage Tank Class B - 10/2018
  • Fire Safety Training - 10/2018
  • Robbery Safe Training-10/2018
  • Cash Handling - 10/2018
  • Driver License - 2016
  • Health Certificate - 2007
  • Pig Castrating - 06/2005
  • Certified Interpreter -04/2022
  • American Sign Language - 04/22

Timeline

Food Service Worker

SSP America
03.2024 - Current

Customer Service Representative

Taro Brand Poi
12.2023 - 02.2024

Repacker

Fresh Point, Ohau
09.2023 - 12.2023

Human Resources Assistant

Department of Public Health and Social Services
07.2022 - 07.2023

Communicable Disease Investigator

Department of Public Health and Social Services
02.2022 - 07.2023

Airport Public Health Processor

Department of Public Health and Social Services
02.2021 - 07.2023

Community Program Aide I

Department of Public Health and Social Services
10.2020 - 02.2021

Community Program Aide II

Department of Public Health and Social Services
01.2020 - 07.2023

Owner

Sassys Lounge
01.2019 - 01.2020

Area Supervisor

PE&J LLC
01.2018 - 01.2019

Site Supervisor

Mobil Oil Guam Inc
01.2010 - 01.2018

Site Supervisor

SGH CORP
01.2009 - 01.2018

Cashier Adelup Mobil

SGH CORP
01.2009 - 01.2010

Customer Service Cashier

Delta Management, Shell Guam
01.2007 - 01.2008

Human Services

Guam Community College

Criminal Justice

Guam Community College

Diploma - General Studies

Pohnpei Island Central School

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