Jazmin Reyes Licea
Charlotte,NC
Summary
Driven Bi-lingual Front Office Lead with 3 years of experience in the Pediatric Dental field. Successful at managing administrative tasks while maintaining a strong relationship with parents and their children. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Front Office Lead
All Kids Pediatric Dentistry
03.2021 - Current
- Demonstrated strong leadership by mentoring other front desk administration team members on proper procedures and etiquette when dealing with patients.
- Oversee daily front office operations and delegating tasks necessary to maintain an efficient work day.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone or email.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly as well as following up on outstanding claims.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution.
- Assisted in the recruitment process, conducting interviews and onboarding new employees as well as providing training.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address any concerns or issues promptly.
General Manager
Smoothie King
09.2017 - 02.2021
- Managed a diverse team, fostering a positive work environment and ensured high employee satisfaction.
- Interviewed and hired new team members as well as training staff to ensure first rate customer satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term growth.
- Controlled labor hours by scheduling staff adequately and controlled inventory costs by ensuring product order accuracy.
- Accounted for revenue and resolved discrepancies in daily totals as well as drawers.
Guest Advocate
Target
03.2017 - 02.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering guests personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Administrative Assistant
Blue Cross Blue Shield
09.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to insurance agents and greeted visitors.
- Coordinated office supply inventory management.
- Supported agents through scheduling meetings, coordinating travel arrangements, and preparing essential documents.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Trainer
Ross Dress for Less
03.2015 - 04.2017
- Implemented hands-on training to demonstrate correct equipment usage and provided training in various skilled jobs such as packing, inducting and marking.
- Kept detailed log of employee training progress and evaluated where necessary.
- Reduced workplace injuries through thorough safety training and regular reinforcement of best practices.
- Organized certifications and courses according to legal requirements and company policy.
Education
Associate of Arts - Business Administration
York Technical College
Rock Hill, SC05.2017
High School Diploma -
Clover High School
Clover, SC05.2014
Skills
- Bi-lingual (English and Spanish)
- Exceptional communication
- Staff Training and Development
- Appointment Scheduling
- Documentation Management
- Customer Service
- Insurance Verification
- Microsoft Office
- Eaglesoft
- Front Office Management
Timeline
Front Office Lead
All Kids Pediatric Dentistry
03.2021 - Current
Administrative Assistant
Blue Cross Blue Shield
09.2020 - 01.2021
General Manager
Smoothie King
09.2017 - 02.2021
Guest Advocate
Target
03.2017 - 02.2021
Trainer
Ross Dress for Less
03.2015 - 04.2017
Associate of Arts - Business Administration
York Technical College
High School Diploma -
Clover High School