Jazmin Rivas
San Diego,CA
Summary
Spirited and driven leader with 10+ years in diverse customer service professions. I have developed many viable skills that are transferable to all industries. I would love to expand my skill set as I am continuing to grow in my professional career
Overview
9
9
years of professional experience
Work History
Bartender
Petco Park/Delaware North
09.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Sales Associate Manager
The General Store
04.2016 - Current
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
Bartender, Server
True Food Kitchen
11.2017 - 11.2024
- Maintain extensive knowledge of rotating seasonally inspired menu items in order to provide quality recommendations to guests
- Maintained a clean and organized bar while adhering to all COVID-19 Health and Safety protocols
- Provide exceptional customer experiences by accurately turning in food orders and safely handling food
- Demonstrate upselling techniques to increase revenue and enhance patron experience
- Formally trained new hires on menu items, special dietary restrictions, restaurant systems, company standards, and customer service expectations.
Assistant Event Sales Manager
True Food Kitchen
08.2021 - 03.2022
- Support Sales Manager with all large party, private dining inquiries and reservations
- Accurately record guest information and event details into restaurant database
- Assist with local outreach initiatives
- Cultivate strong guest relationships by assisting patrons before and during the event, and following up with them after completion to ensure an exceptional experience
Event Monitor
La Jolla Women's Club
03.2017 - 03.2019
- Coordinate with outside vendors, event planners, and on-site contacts to ensure logistical needs are being met
- Provide onsite support during events
- Perform regular venue upkeep and maintenance
- Client management.
Guest Coordinator and Inventory Specialist
Spa Kingston
01.2017 - 01.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Education
BS in Health Communications -
San Diego State University
01.2022
AA In Psychology / AS in Health Communications -
San Diego Mesa Community College
01.2019
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
Timeline
Bartender
Petco Park/Delaware North
09.2022 - Current
Assistant Event Sales Manager
True Food Kitchen
08.2021 - 03.2022
Bartender, Server
True Food Kitchen
11.2017 - 11.2024
Event Monitor
La Jolla Women's Club
03.2017 - 03.2019
Guest Coordinator and Inventory Specialist
Spa Kingston
01.2017 - 01.2019
Sales Associate Manager
The General Store
04.2016 - Current
AA In Psychology / AS in Health Communications -
San Diego Mesa Community College
BS in Health Communications -
San Diego State University
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