Jazmin Rodriguez
Lehigh Acres,FL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Mcdonald, Argo Management. Expert in decision-making and customer service, adept at handling customer complaints and training employees. Demonstrates punctuality, reliability, and an energetic approach, significantly improving operational efficiency and fostering a positive work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Shift Manager
Mcdonald, Argo Management
02.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Office Assistant
Munra Public Adjusters
04.2022 - 01.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Customer Service Representative
Acentria Insurance
08.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
HFG Benefits & Risk Management
07.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Lincoln Marti
Hialeah, FL05.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Staff Motivation
- Energetic and Enthusiastic
- Handling Customer Complaints
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Mcdonald, Argo Management
02.2024 - Current
Office Assistant
Munra Public Adjusters
04.2022 - 01.2024
Customer Service Representative
Acentria Insurance
08.2019 - 03.2022
Customer Service Representative
HFG Benefits & Risk Management
07.2018 - 06.2019
High School Diploma -
Lincoln Marti
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