Jazmin Rodriguez
Buckeye,AZ
Summary
4 years of experience maintaining high-volume systems, I am a skilled multitasker with superior work ethic and good teamwork, problem-solving, organizational skills and am willing to take on any task to help team. I am also reliable and dedicated team player with hardworking and resourceful approach, an effective student committed to learning, and am currently developing skills in Medical Assisting and team contribution. I am self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
Work History
Work Study Student
Veterans Affairs
09.2023 - Current
- Responded to more than 20 customer service inquiries, including a large percentage of self-service calls
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Created reporting tools to help lower support costs by identifying time wasted serving customers
- Created a data visualization tool that could easily be utilized by non-technical staff to help develop a more interactive and engaging service
Student Ambassador
UEI
04.2024 - 10.2024
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every mont.
- Collaborated with other departments to promote student engagement.
- Participated in school marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
Receptionist/Administrative Assistant
H&R Block
10.2022 - 04.2023
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Reduced complaints by 80%
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Analyzed and responded to more than 100 customer service tickets, which resulted in more than 80 minor or major resolutions
Education
Medical assistance -
UEI
10.2024
Skills
- Customer service
- Communication skills
- Computer literacy
- Microsoft excel
- Guest services
Timeline
Student Ambassador
UEI
04.2024 - 10.2024
Work Study Student
Veterans Affairs
09.2023 - Current
Receptionist/Administrative Assistant
H&R Block
10.2022 - 04.2023
Medical assistance -
UEI