Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jazmin Salinas

Chicago,IL

Summary

Dynamic hospitality professional with extensive experience at IHOP, excelling in customer service and effective multitasking. Proven track record in enhancing guest satisfaction through proactive engagement and efficient operations. Skilled in payment processing and maintaining cleanliness, while fostering positive relationships that drive loyalty and repeat business.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hostess

IHOP
03.2020 - Current
  • Welcomed guests and ensured prompt seating in a fast-paced environment.
  • Managed reservation system to optimize table turnover and enhance guest experience.
  • Provided accurate wait time estimates to guests, improving customer satisfaction.
  • Collaborated with servers and kitchen staff to maintain efficient service flow.
  • Maintained cleanliness and organization of front-of-house areas for optimal guest impressions.
  • Assisted in training new host staff on procedures and best practices.
  • Supported promotional activities by effectively communicating daily specials to guests.
  • Handled guest inquiries and concerns, ensuring resolution to enhance loyalty.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Lead Server Trainer

IHOP
04.2015 - Current
  • Developed and implemented training programs for new servers, enhancing service quality and operational efficiency.
  • Mentored staff on menu knowledge, promoting upselling techniques and improving customer satisfaction.
  • Conducted performance evaluations and provided constructive feedback to foster professional growth among team members.
  • Streamlined onboarding processes, reducing training time while maintaining high standards of service excellence.
  • Facilitated regular training sessions to ensure compliance with health and safety regulations across all shifts.
  • Collaborated with management to address service challenges, implementing solutions that improved overall workflow efficiency.
  • Monitored team performance metrics, identifying areas for improvement and adjusting training methods accordingly.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
  • Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
  • Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
  • Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
  • Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
  • Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Monitored food preparation, production, and plating for quality control.
  • Supervised food presentation and plating to enhance visual appeal.

Manager

IHOP
12.2018 - 01.2021
  • Coordinated team activities to ensure alignment with operational goals and enhance workflow efficiency.
  • Managed inventory levels, optimizing stock availability and reducing downtime in operations.
  • Implemented process improvements that streamlined daily operations and increased overall productivity.
  • Developed training materials for staff, enhancing knowledge retention and operational consistency.

Education

Mather High School
Chicago, IL
2014

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Greeting guests
  • Guest engagement
  • Cleanliness maintenance
  • Payment processing
  • Hospitality service expertise
  • Safe food handling
  • Food running
  • Upselling
  • Beverage preparation
  • Food safety
  • Check payment processing
  • Takeout order processing

Accomplishments

I’ve had multiple employee of the month badges. As well as a Training Others certificate and Certification for Restaurant Management. I’ve learnt to use our new tablet system and got trained to train others.

Certification

  • Food Handler’s Certificate
  • Training Others Certificate
  • Restaurant Management Certification

Languages

Spanish
Native or Bilingual

Timeline

Hostess

IHOP
03.2020 - Current

Manager

IHOP
12.2018 - 01.2021

Lead Server Trainer

IHOP
04.2015 - Current

Mather High School

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