Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAZMIN SALLEY

Elmont,NY

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

16
16
years of professional experience

Work History

Call Center Representative

Global Contact Services
04.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrator | Personal Assistant

4Nex Generation Realty
09.2007 - Current
  • Promoted a welcoming environment while managing the receptionist area
  • Responded to telephone inquiries from clients, vendors and the public
  • Oversaw the organization, filing and retrieval of records
  • Managed clerical needs of company employees, including copying, faxing and file management
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Developed more efficient filing systems and customer database protocols
  • Oversaw office inventory by restocking supplies and making purchase orders
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained appropriate filing of personal and professional documentation.

Personal Assistant

Bolt Hardware
07.2020 - 10.2023
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvements
  • Collect payments or arrange for billing
  • Contact customers to respond to inquiries and placed orderlies using outlook
  • Kept records of customer interactions, recording details of inquires, complaints, wrong orders, comments as well as the actions taken
  • Took incomes sales calls and set appointments for our workers to do the installation
  • Offered technical support to clients on a variety of hard ware tech products.
  • Attended meetings, took notes and tracked action items.
  • Served as point of contact between clients and managerial staff.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.

Jewelry Sales Associate

T.J MAXX
09.2017 - 11.2022
  • Presented a welcoming and friendly environment for customers
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Communicated all merchandise needs or issues to appropriate supervisors
  • Computed accurate sales prices for purchase transactions
  • Stocked and rotated inventory regularly
  • Assisted customers with store and product complaints
  • Expressed appreciation and invited customers to return to the store
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • Processed merchandise returns and exchanges
  • Recommended, selected and helped locate merchandise based on customer needs and desires.

After-school counselor

Gateway Youth Outreach
09.2014 - 06.2018
  • Provided additional supervision of students, ensure safety security and care for the children help implement emergency evacuation procedures and first aid when necessary
  • Take attendance, assist with distribution of snacks assist with homework completion
  • Ensured that the site was kept clean, organized, and free of litter
  • Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning
  • Organized and participated in recreational activities and outings, such as games and field trips
  • Communicated with children's parents or guardians about daily activities, behaviors, and related issues

Private Nanny

Self Employed
08.2017 - 06.2018
  • Assisted the children with daily morning routines in getting ready for school, making breakfast and walking to bus stop
  • Maintained cleanliness of house from washing dishes, vacuuming, dusting, moping, laundry of whole family, making beds and cleaning children rooms
  • Scheduled doctor appointments and monitored and supervised play dates
  • Assisted the mother in outings with the children
  • Meal preparation/ Food shopping
  • Helped with homework after school and created and implemented learning activities over the weekend when school was not in session
  • Assimilated into households with diverse traditions, routines and religious/dietary practices
  • Monitored and limited children daily use of television, tablets and video game usage
  • Built positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.

Hostess

Friendly’s Restaurant
04.2012 - 06.2016
  • Greet and seat guess
  • Bus tables, clean windows, sweep and mop
  • Made sundaes and milk shakes
  • Organized hostess station and cleaned menus daily
  • Sanitize and sterilize daily
  • Live In Nanny
  • Live in nanny for 3 children

Education

No Degree - Computer Science

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2024

High School Diploma -

Elmont Memorial High School
Elmont, NY
06.2014

Skills

  • Data Gathering
  • Problem-Solving Skills
  • Customer Support
  • Verbal and Written Communication
  • Customer Communication
  • Inbound Phone Call Management
  • Call Center Operations
  • Microsoft Office
  • Order and Refund Processing
  • Delivery Tracking
  • Billing Adjustments and Refunds
  • Claim Processing
  • Benefits Explanations

Timeline

Call Center Representative

Global Contact Services
04.2023 - Current

Personal Assistant

Bolt Hardware
07.2020 - 10.2023

Jewelry Sales Associate

T.J MAXX
09.2017 - 11.2022

Private Nanny

Self Employed
08.2017 - 06.2018

After-school counselor

Gateway Youth Outreach
09.2014 - 06.2018

Hostess

Friendly’s Restaurant
04.2012 - 06.2016

Administrator | Personal Assistant

4Nex Generation Realty
09.2007 - Current

No Degree - Computer Science

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Elmont Memorial High School

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JAZMIN SALLEY