Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jazmin Siurano-Acevedo

New Windsor,NY

Summary

Versatile Senior Manager specializing in financial crimes and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

19
19
years of professional experience

Work History

Financial Crimes Global KYC Senior Manager

Citi
11.2017 - Current
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Utilized data-driven insights to make informed decisions that resulted in higher productive.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Implemented and developed operational standards, policies and procedures.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Financial Center Operations Manager

Citibank
06.2007 - 11.2017
  • Enhanced financial center performance by streamlining operations and implementing process improvements.
  • Ensured compliance with industry regulations, keeping the financial center in good standing with governing bodies.
  • Strengthened relationships with key clients by providing exceptional service and support throughout their banking journey.
  • Coordinated daily operations effectively, ensuring smooth execution of all financial center functions.
  • Elevated staff performance levels by conducting regular training sessions focused on skill development and product knowledge enhancement.
  • Spearheaded community involvement efforts, fostering strong relationships between the financial center and local organizations.
  • Cultivated a culture of continuous improvement within the team, encouraging open communication and collaboration to drive operational excellence.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Achieved operational excellence with consistent implementation of best practices and adherence to regulatory requirements.
  • Managed high-performing teams, providing ongoing coaching and development to drive productivity and employee satisfaction.
  • Improved customer experience by addressing concerns promptly and implementing feedback-driven improvements.

Operations Supervisor

Commerce Bank
10.2004 - 06.2007
  • Improved branch efficiency by streamlining processes and implementing new operational strategies.
  • Managed daily branch operations, ensuring smooth functioning and adherence to company policies.
  • Mentored junior team members, fostering a culture of continuous learning and professional development.
  • Conducted periodic audits to ensure compliance with regulatory requirements and internal guidelines.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Collaborated with the management team to set performance goals and develop strategies for achieving them.
  • Handled escalated customer issues, providing satisfactory resolutions while maintaining professionalism at all times.
  • Monitored branch performance metrics regularly, taking corrective actions as needed to maintain desired results.

Education

High School Diploma -

New Utrecht High School
Brooklyn, NY
06.2002

Skills

  • Partnership Development
  • Strategic Planning
  • Talent Development
  • Conflict Resolution
  • Decision-Making
  • Employee Coaching and Mentoring
  • Negotiation and Conflict Resolution
  • Teamwork and Collaboration
  • Managing Operations and Efficiency
  • Process Improvement
  • Data Analysis and Reporting

Accomplishments

  • Managed team of 16 staff members.
  • Issue management liaison
  • Validation team participant
  • Facilitated specialized meeting for GetNext usage.
  • Successfully manage the specialty team.
  • Facilitated weekly call with the procedures team
  • Facilitated Specialty training for NTB and Escalation's team
  • Collaborated with procedures team in the development of the funds user guide.
  • VOE innovation and empowerment participant
  • Inventory management pilot

Timeline

Financial Crimes Global KYC Senior Manager

Citi
11.2017 - Current

Financial Center Operations Manager

Citibank
06.2007 - 11.2017

Operations Supervisor

Commerce Bank
10.2004 - 06.2007

High School Diploma -

New Utrecht High School

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Jazmin Siurano-Acevedo