Jazmin Smith
Carrollton,KY
Summary
Results-driven technician skilled in enhancing operational efficiency and ensuring safety compliance. Effectively manages customer interactions while overseeing quality control and adherence to environmental regulations, contributing to high levels of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Technician
MPW Industrial Services
Crestwood, Kentucky
02.2026 - Current
- Operated industrial cleaning equipment to enhance facility maintenance and ensure safety compliance.
- Conducted routine inspections to ensure compliance with safety standards.
- Managed hazardous waste disposal following environmental regulations.
- Maintained accurate records of cleaning activities and safety checks to support regulatory compliance and operational efficiency.
- Followed safety practices to safeguard against injury and damage to property.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Ensured quality control measures were in place to maintain product excellence. and maintained high level of customer satisfaction.
Customer Service Representative
Elevance Health
Louisville, KY
10.2022 - 10.2025
- Managed phone communication with members and providers. Resolved claims accurately to enhance customer satisfaction. And problem solved and helped customers. Engaged with customers via chats and phone calls in a remote setting.
- Assisted clients with inquiries regarding health insurance policies and coverage options.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
Deputy Clerk
Drivers License
Louisville, KY
08.2019 - 10.2022
- Processed and issued licenses to ensure compliance with regulatory standards.
- Conducted license checks and advised clients on necessary steps for addressing suspensions.
- Facilitated the completion of citations and divorce packets for clients.
- Answered phone calls and addressed customer inquiries to enhance service satisfaction.
- Managed cash counting and credit card transaction processing to ensure accuracy.
- Follow guidelines and procedures.
Daycare Teacher
Kids Academy
Louisville, KY
06.2018 - 10.2022
- Engaged with children daily to foster learning and development. Taught children foundational skills such as counting, colors, and animal identification through interactive learning activities. I also help teach kids how to count, colors, animals, and other learning activities.
- Developed lesson plans to promote early childhood learning and engagement.
- Created a safe and nurturing environment for all children in care.
- Facilitated daily activities that encouraged social interaction and teamwork.
Cashier/Customer Service
Walmart Supercenter
Louisville, KY
11.2017 - 06.2018
- Operated self-checkout center, providing assistance to enhance customer experience.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and surrounding displays.
Caterer/Server
Mastersons Catering
Louisville, KY
03.2012 - 06.2017
- Ensured food preparation met quality standards to maintain consistent service excellence
- Planned and organized catering events for diverse client needs.
- Prepared and presented high-quality food items for large gatherings.
- Managed inventory and ordered supplies for catering operations.
Legal Clerk
Jefferson County Attorneys Office
Louisville, KY
01.2015 - 10.2015
- Collaborated with legal teams to process bad check cases, ensuring compliance with legal standards.
- Drafted legal documents for various case types and client needs.
- Organized case files, ensuring accurate and timely retrieval of information.
- Conducted legal research to support ongoing cases and legal proceedings.
Cleaner
Coverall Cleaning
Louisville, KY
05.2012 - 08.2014
- Executed cleaning tasks across multiple businesses to maintain a hygienic and orderly environment.
- Maintained cleanliness and hygiene standards across various facilities.
- Operated cleaning equipment, including vacuums and floor scrubbers.
- Conducted routine inspections to identify cleaning needs and areas of improvement.
Education
Associate of Applied Science - Computer And Information Sciences
KCTCS
Carrollton, KY03-2027
Associate - Cyber Security
Ivy Tech Community College
Sellersburg, IN09-2026
None - Psychology
Spalding University
Louisville, KY03-2014
High school or equivalent - Psychology
Sacred Heart Academy
Louisville, KY01-2012
Skills
- Hazardous material handling
- Environmental compliance
- Safety standards
- Quality control
- Cleaning equipment operation
- Pressure cleaning
- Debris removal
- Waste management
- Vehicle maintenance
- Logistics coordination
- Administrative experience
- Computer operation
- Microsoft Word
- Microsoft Windows
- Reliability
- Work logging
- Regulatory compliance
- Emergency procedures
- Inquiry management
- Customer service
- Client relations
- Decision making
- Problem-solving
- Attention to detail
- Organizational skills
- Team collaboration
- Teamwork
- Verbal communication
- Written communication
- Receptionist
- Early Childhood
- Instruction adherence
- Client relations
- Work logging
- Regulatory compliance
- Safety awareness
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Timeline
Technician
MPW Industrial Services
02.2026 - Current
Customer Service Representative
Elevance Health
10.2022 - 10.2025
Deputy Clerk
Drivers License
08.2019 - 10.2022
Daycare Teacher
Kids Academy
06.2018 - 10.2022
Cashier/Customer Service
Walmart Supercenter
11.2017 - 06.2018
Legal Clerk
Jefferson County Attorneys Office
01.2015 - 10.2015
Cleaner
Coverall Cleaning
05.2012 - 08.2014
Caterer/Server
Mastersons Catering
03.2012 - 06.2017
Associate of Applied Science - Computer And Information Sciences
KCTCS
Associate - Cyber Security
Ivy Tech Community College
None - Psychology
Spalding University
High school or equivalent - Psychology
Sacred Heart Academy